Customer Service Executive

Your Golf Travel; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Your Golf Travel, a leading golf travel specialist, seeks a Customer Support Executive to ensure exceptional service for customers before their travels. This role involves assisting with queries, providing key documentation, and collaborating with internal teams to enhance customer satisfaction. Ideal for those passionate about travel and golf.

Benefits

Annual Leave - 25 days holiday

Amazing Travel Perks

Recognition & Rewards

Exclusive Brand Discounts

Health & Wellbeing benefits

Sustainable Travel Benefits

Growth & Development opportunities

Qualifications

• Previous experience in customer service or a related role.
• Strong communication skills, both verbal and written.
• Ability to handle challenging situations professionally.

Responsibilities

• Responding to inbound customer queries by email and phone.
• Providing clear, accurate information about itineraries.
• Working closely with internal teams to resolve customer concerns.

Skills

Communication

Problem-Solving

Empathy

Tools

CRM Software

Job description

Your Golf Travel is the worlds largest golf travel specialist providing golf breaks and holidays across more than 3,000 locations in 22 countries, including the UK, Ireland, Europe, and beyond. Since our launch in 2004, we have seen swift expansion and now boast a team of over 180 professionals based in our offices in London, Brighton, St Andrews, and Killarney. Throughout this journey, we have established incredible relationships with our suppliers and customers, created an extensive array of exceptional travel products and experiences, garnered numerous awards... and this is only the beginning!

What sets us apart? Our people. Our team members are the heart of our organisation, and by joining us, you will become part of an exceptionally talented, driven, passionate, collaborative, and entrepreneurial group in golf travel. Together, we are making significant strides in the industry and solidifying our status as the world's premier golf travel company.

The Role

We're looking for a Customer Support Executive to join our team and play a key role in supporting customers before they travel, ensuring their journey with us is seamless, positive, and professionally handled from start to finish.

At Your Golf Travel, we pride ourselves on going the extra yard for our customers. In this role, you'll be at the heart of that mission, resolving pre-travel queries, providing accurate documentation, and working cross-functionally to deliver outstanding service every time.

What You'll Be Doing:

• Responding to inbound customer queries by email and phone regarding existing bookings
• Providing clear, accurate information about itineraries and company policies
• Ensuring all customer documentation is delivered promptly via automated systems
• Assisting with the delivery of promotional items and booking confirmations
• Chasing written confirmations from suppliers in collaboration with the fulfilment team
• Escalating complex issues as needed, while taking ownership of resolution
• Working closely with internal teams (Sales, Product, Finance) to resolve customer concerns
• Upholding company values in every interaction and ensuring exceptional service
  
  

Your Impact:

• Ensure high levels of customer satisfaction at every stage of the journey
• Accurately apply policies to minimise margin erosion and support refund processes
• Maintain accurate booking records and uphold service-level standards
• Represent the brand positively and professionally at all times
  
  
  

Requirements

What We're Looking For:

• Previous experience in customer service or a related role
• Strong communication skills, both verbal and written
• Ability to problem-solve and handle challenging situations professionally
• Friendly, empathetic, and calm under pressure
• Experience using CRM software or customer support platforms (preferred)
• A knowledge or passion for golf is a bonus!
• Able to work across a rotational shift pattern (9-5:30pm Monday to Friday, with rota'd late shifts 10am-7pm. You may also be required to work up to one weekend shift per month)
  
  
  

Benefits

Why Join Us?

• Annual Leave - 25 days holiday, increasing by 1 day per year of service (up to 28 days), plus the option to buy back up to 5 extra days each year
• ️ Amazing Travel Perks - Enjoy familiarisation trips to top golf and holiday destinations in the UK and overseas, plus exclusive discounts on golf holidays, flights, and hotels
• Recognition & Rewards - Be part of our annual company away trips for top performers and benefit from structured training and personalised development plans
• ️ Exclusive Brand Discounts - Save on top golf and sports brands, including Taylormade, Under Armour, and Ping
• Health & Wellbeing - Subsidised health club memberships, a fully funded Employee Assistance Programme (EAP), and a Cycle to Work scheme
• Sustainable Travel Benefits - Access our Electric Car scheme with Octopus EV and make your commute greener
• Growth & Development - Receive honest feedback, regular coaching sessions, and the opportunity to grow within a dynamic and supportive team
  
  

Ready to help us deliver world-class golf travel experiences?

Apply now and go the extra yard with us.