Import & Export Operations - Customer Service Executive (UK Office / London)

Seagull Worldwide; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Seagull Worldwide is seeking a Customer Service Executive for their Import & Export Operations in London. The ideal candidate will manage and coordinate freight bookings, maintain customer communication, and support daily operations in a friendly team. With opportunities for skill development and a dynamic work environment, this role is perfect for detail-oriented individuals looking to grow in the logistics industry.

Qualifications

• Experience in freight forwarding, import/export operations required.
• High School Diploma and Bachelor’s degree in related field preferred.
• Fluency in English and German or other languages is needed.

Responsibilities

• Managing import/export operations via ocean, road, and air transport.
• Communicating with vendors domestically and internationally.
• Handling invoices and audit control.

Skills

Microsoft Office

Fluent in English

Fluent in German

Adaptability

Effective research skills

Education

High School Diploma

Bachelor’s degree in Transport

Bachelor’s degree in Logistics

Bachelor’s degree in Accounting

Tools

ECDL Core Certificate

Job description

Import & Export Operations - Customer Service Executive (UK Office / London)

Client:

Seagull Worldwide

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3753ae07b9b4

Job Views:

2

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

We are seeking a versatile Operations all-rounder responsible for daily import/export and customer service operations at our London/UK office.

Our organization specializes in freight forwarding and logistics, with over 120 employees across Greece, Switzerland, UK, Kenya, and Bulgaria, offering strong global partnerships and outstanding service levels.

Your responsibilities include maintaining accurate records of import/export transactions, managing documentation, coordinating freight bookings, and handling payments with vendors and freight forwarders.

Join a friendly team where you can develop your skills and career in a rapidly expanding global company.

Working Hours:

Monday-Friday, 8:30 a.m - 5:30 p.m, with a 1-hour lunch break, totaling 40 hours weekly.

Key Responsibilities:

• Communicating with prospective customers
• Conducting market research for suppliers
• Filing and reporting
• Handling invoices and audit control
• Managing import/export operations via ocean, road, and air transport
• Preparing and following up on customs documentation
• Coordinating shipments with nominated carriers
• Booking procedures with carriers and truckers

Full Job Responsibilities:

• Confirming arrivals and managing export bills of lading
• Arranging deliveries and pickups
• Transferring files to brokerage
• Providing customer service, handling bookings, documentation, and routing
• Updating management on department progress
• Reviewing all documents for accuracy
• Supporting daily import/export operations to meet customer requirements
• Communicating with vendors domestically and internationally
• Ensuring proper document sequencing in files
• Tracking shipments and advising customer service as needed

Skills Required:

• Excellent internet skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint), ECDL Core Certificate
• Fluent in English and German or other languages
• High School Diploma
• Bachelor’s degree in Transport, Logistics, or Accounting
• Experience in freight forwarding, import/export operations

Personal Qualities:

• Adaptability
• Effective research skills

Qualifications:

• Ability to work under pressure