Spanish & French speaking Customer Service Executive

The Language Business; London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading company in luxury goods is seeking a Spanish and French speaking Customer Service Executive. The role involves providing B2B support and involves order management and customer relations in a friendly international team. With excellent growth prospects, this role is based in South West London with a Monday to Friday schedule.

Qualifications

• Fluent Spanish and a good level of French and English is essential.
• Previous customer service or administrative experience.
• Excellent communicator, able to work under pressure.

Responsibilities

• Place customer orders and assist with queries.
• Handle customer complaints and liaise with couriers.
• Monitor export operations efficiency.

Skills

Communication

Prioritisation

Job description

SPANISH AND FRENCH SPEAKING CUSTOMER SERVICE EXECUTIVE

LANGUAGES
Fluent Spanish is essential as well as a good level of French and English

LOCATION
South West London (zone 3) - THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY

SALARY
£28,000 - £30,000

COMPANY AND BACKGROUND
Our client is a world leading exporter of some of the world’s most recognised brands in the luxury goods sector.

JOB RESPONSIBILITIES
This is a fantastic opportunity to join a fairly small but very friendly and supportive international team as a Spanish & French speaking Export Customer Service Executive.

You will be responsible for offering full B2B support to clients, agents and distributors and will include the following duties and responsibilities:

Initially it will be a 1 year contract but with excellent prospects for a permanent position.

• Placing customer orders for products
• Advising customers of queries on orders and finding solutions for them
• Dealing with customer complaints
• Liaising with courier and freight companies
• Monitoring the efficiency of the export operations in the territories you are responsible for
• Providing support to the Export Sales Teams

CANDIDATE EXPERIENCE / SKILLS

• Fluent Spanish is essential as well as a good level of French and English
• Previous customer service experience or administrative experience is essential
• A clear and confident communicator
• Effective at prioritising and able to work to deadlines and under pressure

SALARY
£28,000 - £30,000 pa depending on experience plus benefits

WORKING HOURS ARE MONDAY TO FRIDAY, ALTERNATING BETWEEN 8.00 - 16.00 OR 9.00 - 17.00

CONTACT: Lisa Grimes