Spanish & Italian speaking Customer Service Executive

The Language Business; London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A growing company in the luxury goods sector seeks a Spanish and Italian speaking Customer Service Executive to join their supportive team in South West London. This role involves providing B2B support to clients, handling customer orders and queries, and liaising with distribution channels. You will work from the office with a chance to transition into a permanent role after one year.

Qualifications

• Fluent in Spanish required; proficiency in Italian and English expected.
• Previous customer service or administrative experience necessary.
• Must be a clear and confident communicator.

Responsibilities

• Responsible for placing customer orders and advising on queries.
• Dealing with customer complaints and liaising with courier services.
• Monitoring efficiency of export operations and supporting sales teams.

Skills

Fluent Spanish

Good Italian

Good English

Customer service experience

Administrative experience

Clear communicator

Effective at prioritising

Job description

SPANISH AND ITALIAN SPEAKING CUSTOMER SERVICE EXECUTIVE

LANGUAGES
Fluent Spanish is essential as well as a good level of Italian and English

LOCATION
South West London (zone 3) - THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY

SALARY
£28,000 - £30,000

COMPANY AND BACKGROUND
Our client is a world leading exporter of some of the world’s most recognised brands in the luxury goods sector.

JOB RESPONSIBILITIES
This is a fantastic opportunity to join a fairly small but very friendly and supportive international team as a Spanish & Italian speaking Export Customer Service Executive.

You will be responsible for offering full B2B support to clients, agents and distributors and will include the following duties and responsibilities:

Initially it will be a 1 year contract but with excellent prospects for a permanent position.

• Placing customer orders for products
• Advising customers of queries on orders and finding solutions for them
• Dealing with customer complaints
• Liaising with courier and freight companies
• Monitoring the efficiency of the export operations in the territories you are responsible for
• Providing support to the Export Sales Teams

CANDIDATE EXPERIENCE / SKILLS

• Fluent Spanish is essential as well as a good level of Italian and English
• Previous customer service experience or administrative experience is essential
• A clear and confident communicator
• Effective at prioritising and able to work to deadlines and under pressure

SALARY
£28,000 - £30,000 pa depending on experience plus benefits

WORKING HOURS ARE MONDAY TO FRIDAY, ALTERNATING BETWEEN 8.00 - 16.00 OR 9.00 - 17.00

CONTACT: Lisa Grimes