Spanish & German speaking Customer Service Executive

The Language Business; London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading international company in the luxury goods sector is looking for a Spanish and German Speaking Customer Service Executive in South West London. This role involves providing B2B support, managing customer orders, and resolving queries in a supportive team environment. A clear communicator with prior customer service experience is essential for this position, which offers a competitive salary and excellent prospects for long-term employment.

Qualifications

• Fluent in Spanish; good level of German and English essential.
• Previous customer service or administrative experience required.
• Clear communicator; strong prioritization and time management skills.

Responsibilities

• Placing orders for products and resolving customer queries.
• Managing customer complaints and liaising with courier companies.
• Monitoring efficiency of export operations and supporting sales teams.

Skills

Customer service experience

Fluent Spanish

German language

English language

Communication

Time management

Job description

SPANISH AND GERMAN SPEAKING CUSTOMER SERVICE EXECUTIVE

LANGUAGES
Fluent Spanish is essential as well as a good level of German and English

LOCATION
South West London (zone 3) - THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY

SALARY
£28,000 - £30,000

COMPANY AND BACKGROUND
Our client is a world leading exporter of some of the world’s most recognised brands in the luxury goods sector.

JOB RESPONSIBILITIES
This is a fantastic opportunity to join a fairly small but very friendly and supportive international team as a Spanish & German speaking Export Customer Service Executive.

You will be responsible for offering full B2B support to clients, agents and distributors and will include the following duties and responsibilities:

Initially it will be a 1 year contract but with excellent prospects for a permanent position.

• Placing customer orders for products
• Advising customers of queries on orders and finding solutions for them
• Dealing with customer complaints
• Liaising with courier and freight companies
• Monitoring the efficiency of the export operations in the territories you are responsible for
• Providing support to the Export Sales Teams

CANDIDATE EXPERIENCE / SKILLS

• Fluent Spanish is essential as well as a good level of German and English
• Previous customer service experience or administrative experience is essential
• A clear and confident communicator
• Effective at prioritising and able to work to deadlines and under pressure

SALARY
£28,000 - £30,000 pa depending on experience plus benefits

WORKING HOURS ARE MONDAY TO FRIDAY, ALTERNATING BETWEEN 8.00 - 16.00 OR 9.00 - 17.00

CONTACT: Lisa Grimes