Customer Service Executive

Maxwell Bond; Manchester; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to join their dynamic team in Manchester City Centre. This role is crucial for providing exceptional service to a diverse clientele, ensuring a seamless ticketing experience. You will interact with customers across multiple channels, addressing inquiries and resolving issues while collaborating with various departments. If you have a passion for customer service and a knack for problem-solving, this is a fantastic opportunity to thrive in a vibrant environment that values your contributions. Join a forward-thinking company and play a key role in enhancing customer satisfaction.

Benefits

Annual leave of 25 days + bank holidays

Pension scheme

Qualifications

• Minimum of 2 years in a customer-facing role, preferably in ticketing or events.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Address and resolve customer complaints efficiently.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Technical Proficiency

Attention to Detail

Team Player

Tools

CRM systems

Microsoft Office Suite

ticketing platforms

Job description

This range is provided by Maxwell Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Customer Service Executive

Location: Manchester City Centre

We are looking for a skilled Customer Service individual to join a market-leading ticket inventory aggregator Company, based in Manchester City Centre. Their platform serves a diverse range of customers, including event-goers, venues, and promoters, ensuring a seamless and efficient ticketing experience.

Role Overview

As a Customer Service Executive, you will be the first point of contact for their customers, delivering exceptional service across various channels. Your role is pivotal in ensuring customer satisfaction, resolving inquiries, and contributing to the continuous improvement of the services.

What you'll be doing:

1. Customer Interaction: Respond promptly to customer inquiries via phone, email, and live chat, providing accurate information and assistance.
2. Issue Resolution: Address and resolve customer complaints and issues efficiently, ensuring a positive experience.
3. Order Management: Assist customers with their platform ticket bookings, cancellations, and amendments, ensuring all processes are handled smoothly.
4. Feedback Collection: Gather customer feedback to identify areas for improvement and relay insights to relevant teams.
5. Collaboration: Work closely with other departments to ensure a cohesive approach to customer service and problem resolution.
6. Product Knowledge: Maintain up-to-date knowledge of our ticketing platform, services, and policies to provide accurate assistance.

Your Skills & Experience:

1. Customer Service Experience: Minimum of 2 years in a customer-facing role, preferably within the ticketing or events industry.
2. Communication Skills: Excellent verbal and written communication skills, with a professional and friendly demeanour.
3. Problem-Solving: Strong ability to handle difficult situations calmly and find effective solutions.
4. Technical Proficiency: Familiarity with CRM systems and Microsoft Office Suite; experience with ticketing platforms is a plus.
5. Attention to Detail: Meticulous in managing customer information and processing orders accurately.
6. Team Player: Ability to collaborate effectively with colleagues and contribute to a positive team environment.

Salary up to £32K, annual leave of 25 days holiday + bank holiday, Pension scheme

If this is something you'd feel like you would thrive in, apply today!

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries: Events Services and Software Development