Customer Service Executive

Accept Recruitment; East Midlands; On-site; GBP 23,000 - 25,000; Part time

Job summary

Accept Recruitment is seeking a Customer Service Executive for an ecommerce firm in Bingham, Nottingham. The role involves managing customer enquiries, processing orders, and supporting the team’s daily operations. Candidates should possess strong communication skills, an eagerness to learn, and the ability to multitask effectively.

Benefits

Free gym on site

Vitality Health Insurance

On site parking

33 days holiday inclusive of bank holidays

Qualifications

• Experience in managing people essential.
• Product knowledge can be taught, previous experience desirable.
• Strong commercial acumen is desirable.

Responsibilities

• Process customer enquiries & orders according to policy.
• Support customer service team functions and liaising with couriers.
• Collaborate with departments to identify opportunities.

Skills

Clear communication

Customer Focus

Multitasking

Teamwork

Attention to detail

Proficient IT skills

Education

Customer service qualifications

Tools

CRM System

CISCO phone system

Google Drive

Job description

Ad nr: 143252
Published: 13 April 2024,views:13

Main characteristics

Location Nottinghamshire

Company Accept Recruitment

Salary Competitive

Employment type part-time

Category Industrial,Services,Customer Services,Business,Administration & Secretarial

Job summary

Accept Recruitment is currently looking for **Customer Service Executive** for our client- ecommerce business that sells industrial, safety & commercial equipment based in Bingham, Nottingham, NG13 area.

Main characteristics

Location Nottinghamshire Company Accept Recruitment Salary Competitive Employment type part-time Category Industrial,Services,Customer Services,Business,Administration & Secretarial

Job summary

Accept Recruitment is currently looking for **Customer Service Executive** for our client- ecommerce business that sells industrial, safety & commercial equipment based in Bingham, Nottingham, NG13 area.

**Main Responsibilities:**

* Support the customer service team with the daily functions
* Process all customer enquiries & orders in accordance with company policy/procedures inclusive of (but not limited to) orders, quotes, telephone enquiries, despatches, invoices, responding to emails
* Booking orders with our Warehouse Management System (Cin7)
* Liaising with Couriers
* Supporting customers with any issues
* Collaborate with other departments to identify areas of opportunity.

**Key Skills & Requirements:**

* Operation of phone system (CISCO phones used in house)
* Proficient in IT programs (Google Drive used in house)
* Willingness to collaborate across different departments and support decisions that would benefit the business - strong team worker leading by example
* Clear, concise communication skills and a strong ability to multitask under pressure and be confident in decision making
* Very open to change and delivering updates to the department
* Customer Focus - Positive customer-centric approach with the willingness to go above and beyond the call of duty
* Remarkable communication skills - verbally and written
* Articulate and great attention to detail
* A passion to be outstanding at the basics of a role
* Ability to nurture and develop existing agents to be more autonomous in their role

**Qualifications and Knowledge:**

* Product knowledge can be taught, previous experience working with industrial and commercial & distribution is desirable
* Experience in managing people essential
* Strong commercial acumen desirable
* Eagerness to be a strong voice within a small company absolutely essential
* Customer service qualifications desirable
* Knowledge of CRM System preferrable

**Further details:**

* Monday Friday
* 9:00 17:00
* **£23,800 - £25,000** per annum
* Permanent position

**Benefits:**

* Competitive Salary
* Free gym on site for all staff members
* Vitality Health Insurance
* On site parking
* 33 days holiday inclusive of bank holidays

If you are interested please apply today!

Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received.

If you haven't heard back from us within 2 weeks, please assume that unfortunately on this occasion your application has been unsuccessful.

Accept Recruitment are recognised as one of the best recruitment agencies in Leicester, if this role isn't suitable please check our website for more warehouse jobs, driving jobs or in general any agency work in Leicester

Accept Recruitment is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability.

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