Fleet Customer Services Executive

Volkswagen Financial Services; Milton Keynes; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading company is seeking a Sales Support Executive in Milton Keynes to enhance their customer service and administration efforts. The role involves supporting sales processes, handling customer queries, and contributing to service excellence in the VWFS Fleet customer leasing portfolio. This hybrid position offers a starting salary of £24,327, along with benefits including a company car and 27 days of holiday.

Benefits

Company Car

27 days holiday + Bank Holidays

Exclusive deals and discounts

Qualifications

• High level of customer service.
• Strong communication skills, telephone and email.
• Ability to work under pressure.

Responsibilities

• Generating quotations and processing orders.
• Handling customer queries via email and telephone.
• Providing proactive support to the Sales Team.

Skills

Customer Service

Communication Skills

Attention to Detail

MS Office

Team Player

Job description

Hybrid Role - Milton Keynes
Salary from £24,327 FTE, 27 days holiday plus bank holidays + Company Car + Generous Pension + so much more
Closing Date: 27th June 2025

About our team:
The team cover all aspects of the operational and customer service delivery for all Fleet Corporate customers including quotes, orders, deliveries and any in-life activity, customer queries and end of contracts.

What you’ll be working on:
With strong customer service and administration skills, you’ll build great relationships and actively contribute to the growth of our customer portfolio.
The role of the Sales Support Executive is to provide support to our Sales Team whilst building relationships directly with customers, offering them first class customer service. The role is vital in the delivery of service excellence to the VWFS Fleet customer leasing portfolio and contributing to the growth and development of the department. The service you provide to customers will set us apart from every other leasing company.

We have big ambitions…. We want to be the No1 leasing company in Europe and we’re looking for a hardworking, customer focused Sales Support Executive to help us achieve this target!

Your day to day:
• Generating quotations and processing of orders, within strict SLA’s.
• Handling in life and end of contract queries from customers via email and telephone.
• Providing proactive support to the external Sales Team to aid sales growth.
• Handling a wide range of administrative duties, for up to 30 processes.
• Liaising with other departments for key information and data.
• Provision of bespoke customer reporting and other customer requests.

Desired Skills and Experience:
• High level of customer service – ability to wow our customers.
• Confident, with strong communication skills, telephone and email.
• Excellent attention to detail and ability to work under pressure.
• Skilled at picking up new systems and processes, confident in the use of MS Office.
• Strong team player, comfortable with working to team targets and influencing and supporting our customers.
• Ability to adapt to changing demands and different customer requirements.

What’s in it for you?
• Salary Starting from £24,327 dependant on experience
• Company Car
• 27 days holiday + Bank Holidays
• Access to an exclusive deals and discounts website plus so much more

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

Hybrid Working:

As part of our hybrid working arrangements, we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected, and you can work in the office more if you'd prefer. The hybrid working policy can be applied differently at departmental level as the role requires. We would also expect new colleagues joining us to work from the office for the entirety of their training period until competent in role.

About Volkswagen Financial Services:

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

DEI:

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.