Customer Service Executive

Travail Employment Group; Newark and Sherwood; On-site; GBP 24,000; Full time

Job summary

A leading company in Newark seeks a Customer Service Executive to join their small team. The role involves managing customer relationships, processing orders, and providing product knowledge. The ideal candidate will possess excellent communication skills and a positive attitude, contributing to a high-quality customer experience.

Benefits

Pension

Free on-site parking

Company social events

Training and development programmes

Casual Workwear

Qualifications

• Previous customer service experience, either telephone or face to face.
• Clear confident telephone manner and positive can-do attitude.
• Ability to manage customer relationships effectively.

Responsibilities

• Manage customer relationships and inquiries.
• Input detailed notes and orders onto the CRM system.
• Process orders, returns, and shipments.

Skills

Customer Relationship Management

Communication

Attention to Detail

Intermediate IT skills

Job description

Customer Service Executive

Newark

Full-time

Permanent

£24k

Our award-winning global client is looking for a Customer Service Executive join their small Newark team.

Duties include for the role of Customer Service Executive:

• Managing customer relationships

• Inputting detailed notes and orders onto the CRM system

• Process orders, returns and shipping

• Liaise with Sales, Warehouse, and Finance teams

• Offer product knowledge, upselling, and cross selling new ranges to customers

To be considered for this role candidates must have previous Customer Service experience, either telephone or face to face with a clear confident telephone manner and a positive can-do attitude to bring to the team.

The Customer Service Executive will genuinely care about delivering a positive customer experience and will have a good attention to detail. Intermediate IT skills including Word and Excel are essential as is a desire to learn and thrive in the company.

Benefits - Pension - Free on-site parking - Company social events - Training and development programmes - Casual Workwear

To apply for the role of Customer Service Executive, please send your up-to-date CV to [e-mail]