Customer Service Executive

Speedy Hire; Croydon; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to join their dynamic team in Croydon. This role is perfect for those passionate about providing exceptional customer service and building strong relationships. You will be the key point of contact for customers, ensuring their requests are handled with care and efficiency. The company values employee growth and offers comprehensive training and development programs, along with a commitment to work-life balance through flexible working arrangements. If you are eager to make a difference and grow in a supportive environment, this opportunity is for you!

Benefits

26 days holiday (plus bank holidays)

Life assurance

Pension Scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training and development

Voluntary Health Cash Plan

Employee Assistance Program (EAP)

Green Commute Initiative

Qualifications

• Strong customer focus and ability to build rapport over multiple channels.
• Ability to multitask and make decisions using initiative.

Responsibilities

• Liaising with customers via telephone and email, managing requests end-to-end.
• Working in partnership with the wider network to fulfill requests.

Skills

Customer Focus

Multitasking

Collaboration

Decision Making

Job description

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

Customer Service Executive

Location: Croydon
Working Hours: Monday - Friday - 07:30-17:00 - 42 hours per week

Do you have a passion for building relationships and providing first-class customer service? At Speedy, we put our customers at the heart of our business and we are looking for the right individuals to join us at this exciting time. Could this be you?

In this role as a Customer Service Executive, your days will be spent liaising with customers via telephone and email, taking end-to-end ownership of their requests and working in partnership with the wider Speedy network to ensure these are fulfilled to the highest standard.

What You Will Need:

• A strong customer focus and an ability to build rapport over multiple channels.
• An ability to multitask and use initiative when making decisions.
• A collaborative approach to working within a team feeding into our positive workplace culture.
• A drive to grow the business by maximizing all available opportunities.
• Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.

What We Provide:

We will provide everything you need to ensure you succeed in this role! We offer all on-the-job training and have dedicated product and system training teams available to support you. We are passionate about employee growth and offer tailored development programmes to suit individual needs. We pride ourselves on our ability to recognize and develop talent, which has allowed us to champion internal progression over the years.

Speedy operates an industry-leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term-time hours, and job share opportunities.

Benefits:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development, and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.

Speedy offers a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit, or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and foster an inclusive environment for all people to do the best work of their lives with us.

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status, or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.

Seniority Level:

Entry level

Employment Type:

Full-time

Job Function:

Other

Industries:

Construction