Customer Service Executive

Focus Group; Shoreham-by-Sea; On-site; GBP 25,000; Full time

Job summary

Focus Group, a leading tech provider in the UK, is seeking a Customer Service Executive to enhance customer experience. This role involves managing inbound customer communications, resolving issues, and maintaining service quality. If you are motivated and possess strong communication skills, apply to be an essential part of a dynamic team.

Benefits

Generous Holidays

Paid volunteering days

Referral Rewards

Social Events

Qualifications

• Proven track record of delivering high customer care & service.
• High standard of phone and written communication skills.
• Ability to work independently and within a team.

Responsibilities

• Manage incoming telephone calls and email correspondence from customers.
• Identify, investigate, and resolve customer queries and complaints.
• Record interactions with customers on the CRM system.

Skills

Customer care

Problem-solving

Communication

Organizational skills

PC skills

Job description

We’re Hiring – Customer Service Executive

Salary – £25,000

Location – Shoreham by Sea

Key Benefits:

• Generous Holidays:Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back:Enjoy paid volunteering days to support causes you care about.
• Referral Rewards:Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events:Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Join our dynamic and fast-paced team as a Customer Service Executive! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make a difference, we want you on our team! In this role, you'll be responsible for delivering exceptional customer support to Focus Group customers.

Key Responsibilities:

• Manage incoming telephone calls & email correspondence from customers.
• Identify, investigate, and resolve a query, complaint or general enquiry from customers.
• Communicate with customers moving to other providers with the aim to maintain services.
• Meet set targets & expectations for ensuring the best possible customer experience.
• Record and track interactions with customers on the Focus Group CRM system.
• Follow industry & company guidelines in relation to a customers’ contract with Focus Group.

Skills & Experience:

• Proven track record of delivering a high level of customer care & service.
• High standard of phone skills and written communication, including numerical skills.
• Good at problem solving and multi-tasking.
• Organised and motivated.
• Ability to work on their own and within a team environment.
• Competent PC skills; email, word, CRM packages.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

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