Customer Service Executive

Burton Bolton & Rose Recruitment Services Ltd; London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading recruitment service is seeking a Customer Service Executive who is organised and capable, ready to contribute to a successful team. The role involves managing various client calls, allocating jobs, and arranging parts for field engineers, making it a vital position for company operations.

Qualifications

• Capable and organised with a proactive approach.
• Happy to work in a team environment.

Responsibilities

• Managing incoming calls from clients.
• Providing guidance and information on services.
• Allocating jobs to field-based engineers.
• Handling service requests and completing them.

Skills

Organisational Skills

Teamwork

Customer Service

Job description

This role would suit capable and organised Customer Service Executive who is happy working in a team environment and contributing to the overall success of the business

• Managing incoming calls from both domestic and commercial clients
• Managing requests for service/maintenance/breakdown support and seeing through to completion
• Handling incoming calls from clients and establishing their requirements
• Providing information and guidance to clients on full services provided
• Allocating jobs to be completed to team of field based Engineers
• Arranging and sourcing parts required for work to be completed and placing orders with suppliers

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