Customer Service Executive: People's Partnership

Manor Royal Business District; Crawley; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company is seeking a Customer Service Executive to join their contact center. This role involves providing exceptional support through various channels, ensuring excellent customer service and satisfaction. With attractive benefits, including 25 days of holiday and training opportunities, this position offers a fulfilling career path.

Benefits

25 days holiday + bank holidays + Birthday off + 2 volunteering days

Training and development opportunities

Onsite gym and personal trainer access

Subsidised canteen with various food options

Rewards scheme with discounts on various services

Qualifications

• Experience in a customer service or call center environment is preferred.
• Ability to handle diverse customer queries professionally and empathetically.

Responsibilities

• Handle inbound phone calls, emails, and webchats to assist customers.
• Manage a variety of customer queries while adhering to service standards.
• Resolve complaints promptly or escalate as necessary.

Skills

Active listening

Customer support

Empathy

Job description

Vacancy Name: Customer Service Executive

Vacancy No: VN1628

Employment Type: Full-Time

Primary Work Location: People's Partnership HQ

Description: Customer Service Executive

Hours: Full time (35 hours a week) and part time hours available. Monday to Friday only.

Location: Crawley, Manor Royal, RH10

Our Customer Services team is the heart of People’s Partnership, ensuring our customers receive excellent service and technical support. This role is based in our contact centre within the Customer Support Hub, where you will support customers via inbound phone calls, emails, and webchat. You will provide tailored responses to meet customer needs throughout their relationship with us.

Key Responsibilities:

1. Handle inbound phone calls, webchats, emails, and other customer contact channels.
2. Manage a wide range of customer queries across various products and processes, ensuring professional, helpful, and empathetic service.
3. Use active listening skills to understand and support customers, maintaining service standards.
4. Resolve complaints through first contact resolution or escalate through resolutions & complaints processes.
5. Contribute to meeting department service standards and performance objectives.

What you can expect:

• 25 days holiday + bank holidays + Birthday off + 2 volunteering days.
• Training and development opportunities.
• Onsite gym and personal trainer access.
• No weekend or evening work.
• Subsidised canteen with various food options.
• Rewards scheme with discounts on supermarkets, cinema tickets, and more.
• Starting salary: competitive.
• Hybrid working once fully trained.

Why choose us?

We value and reward our employees with an award-winning pension, healthcare cover, onsite gym, personal trainer access, and more. Our culture emphasizes respect, support, diversity, and work-life balance.

Ready for a fulfilling career? Apply now and discover where People’s Partnership can take you!