Customer Service Executive

Gecko Travel Recruitment Ltd; Cambridge; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Travel benefits

Competitive salary

Job summary

Gecko Travel Recruitment Ltd is seeking a multilingual Customer Service Specialist for a Luxury Travel client in Cambridge. You will manage bookings, handle amendments and special requests, answer calls and emails, resolve issues, and contribute to a high-quality customer experience.

You will translate villa descriptions and marketing content from English into your native language, working within a multicultural team committed to excellence.

Qualifications

• Experience in Customer Service within travel.
• Excellent written and verbal communication skills.
• Fluency in a second language (French or Dutch) required.

Responsibilities

• Manage bookings, amendments and special requests.
• Answer telephone and email enquiries.
• Resolve issues, respond to reviews and feedback.
• Translate villa descriptions, website content and marketing materials from English into your native language.
• Work with a multicultural team to provide first-class customer experience.

Skills

Multilingual

Communication skills

Travel industry experience

Job description

Customer Service Specialist | Cambridgeshire | £30-32,000 per annum

Gecko Travel Recruitment are delighted to be working with a Luxury Travel business who are looking for a multilingual Customer Service Specialist to join their team.

The Role:

As a Customer Service Specialist, you'll be responsible for managing bookings, amendments and special requests, answering telephone and email enquiries, resolving issues, responding to reviews and feedback, and working closely with colleagues to support day-to-day operations. The role also involves translating villa descriptions, website content and marketing materials from English into your native language. You'll work as part of a multicultural team who pride themselves on offering a first-class customer experience.

You Will Have:

• Previous experience working in Customer Service within travel
• Excellent written and verbal communication skills
• A proactive, solution-focused approach to resolving customer issues
• Fluency in a 2nd language is essential; French or Dutch is highly desirable

Additional Info:

• Competitive salary of £30-32,000 per annum
• Office based in the centre of Cambridge
• Travel benefits
• Monday to Friday, 9am to 5:30pm, with some weekends during peak season