Reservations Support Specialist

Gecko Travel Recruitment Ltd; Guildford; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working model

28 days leave including bank holidays

Job summary

Gecko Travel Recruitment Ltd is partnering with a leading travel company to hire a Reservations Support Specialist. In this role you will assist customers and travel agency partners with post-booking enquiries, coordinate schedule changes, and prepare travel documentation.

You will also support group charter reservations and occasionally assist the sales team during busy periods. The role offers a hybrid working model with three days in the office and weekday hours.

Qualifications

• Experience in travel operations or sales environments.
• Strong written and verbal communication skills.
• Able to work collaboratively and be proactive in a team.
• Excellent organisational and multitasking abilities.
• Capable of prioritising in a fast-paced setting.

Responsibilities

• Assist customers and travel agency partners with post-booking enquiries.
• Coordinate schedule changes and prepare travel documentation.
• Handle group charter reservations when required.
• Support sales during peak periods when needed.

Skills

Travel operations experience

Excellent communication

Team player and self-starter

Organisational and multitasking

Workload management

Job description

Gecko Travel Recruitment are working with a leading travel company who are recruiting a Reservations Support Specialist to join their team.

The Role:

As Reservations Support Specialist, you will be responsible for supporting customers and travel agency partners with post booking enquiries. Being the point of contact for any changes that may be needed on a booking, to communicate any schedule changes, preparing travel documentation, and supporting group charter reservations. In addition to this, you'll also cover sales from time to time, supporting the sales team during busy periods.

You Will Have:

• Previous experience working in a travel operations or sales team
• A genuine passion for luxury travel
• Excellent communication skills - written and verbal
• A team player and self starter attitude
• Strong organisational and multi-tasking skills
• Ability to manage workload and prioritise in a fast-paced environment

Additional Info:

• Hybrid working model - 3 days in the office
• 28 days leave, including bank holildays
• Monday to Friday role