Villa Holiday Support Specialist – Cambridge Office

Travel Trade Recruitment; Cambridge; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Office based in Cambridge

Job summary

Travel Trade Recruitment is seeking a Customer Support Consultant to join a specialist villa holiday team in Cambridge. You will manage bookings, handle amendments and requests, and resolve issues to ensure smooth holidays from start to finish.

You will communicate with customers by phone and email, and may translate villa descriptions and content as needed. Fluency in French or Dutch is desirable but not essential for this role.

Qualifications

• Experience in travel or customer service environments preferred.
• Excellent verbal and written communication skills.
• Proactive, solution-focused with strong attention to detail.

Responsibilities

• Handle customer enquiries by phone and email throughout the booking journey.
• Process amendments, special requests and issue resolutions to ensure smooth holidays.
• Assist with translating villa descriptions and website content when required.
• Maintain high standards of customer care and respond to reviews in a timely manner.

Skills

Customer service

Communication

Problem solving

Attention to detail

Independent work

Job description

Travel Trade Recruitment is seeking a Customer Support Consultant to join a specialist villa holiday team in Cambridge. You will manage bookings, handle amendments and requests, and resolve issues to ensure smooth holidays from start to finish.

You will communicate with customers by phone and email, and may translate villa descriptions and content as needed. Fluency in French or Dutch is desirable but not essential for this role.