Customer Service Executive

PYVITAL; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the furniture sector is seeking a dedicated Customer Service Executive to enhance their team. This role is perfect for someone with a sales or administration background who is passionate about delivering exceptional customer service. You'll be responsible for handling customer enquiries, managing orders, and providing after-sales support in a dynamic and fast-paced environment. With a hybrid working model and a supportive team, this opportunity allows you to thrive while making a real impact. If you're detail-oriented and enjoy engaging with customers, this could be your next great career move!

Benefits

Competitive salary based on experience

Quarterly bonus scheme

30 days of annual leave

Hybrid working model

Free onsite parking

Access to cycle-to-work scheme

Access to tech schemes

Qualifications

• Experience in sales and administration is essential.
• Strong IT skills, particularly in Excel and Outlook.

Responsibilities

• Respond to customer enquiries via various channels.
• Process orders, payments, and manage upselling opportunities.
• Update and maintain customer records using the CRM system.

Skills

Sales experience

Administration experience

Customer service skills

Technical administration skills

Strong IT skills (Excel, Outlook)

Attention to detail

Tools

CRM system

Job description

Location: Birmingham (Hybrid working available: 2 days in office, 3 days at home after probation)

About the Role:

We are working with a leading manufacturer and supplier in the furniture industry, in their search for a dedicated Customer Service Executive. The successful candidate will play a key role in handling customer enquiries, managing orders, and providing exceptional after-sales support. This is a fantastic opportunity for someone with a background in sales or administration, who excels in delivering great customer service and thrives in a fast-paced environment.

Key Responsibilities:

1. Respond to customer enquiries via phone, email, online chat, and face-to-face interactions.
2. Process orders, payments, and manage upselling opportunities.
3. Send invoices and other paperwork, ensuring accuracy in all customer communications.
4. Update and maintain customer records using the CRM system.
5. Organise deliveries and provide after-sales support, ensuring timely follow-up and issue resolution.
6. Proactively engage with existing, lapsed, and new customers to promote the company’s portfolio of products.
7. Assist with credit control by contacting customers in breach of their agreed payment terms.
8. Manage and input claims between the UK office and head office, as well as from customers to the UK office.

Key Skills and Experience:

1. Experience in sales and/or administration is essential.
2. Technical administration skills are advantageous.
3. Excellent customer service skills with the ability to handle diverse customer interactions.
4. Strong IT skills, particularly in Excel and Outlook.
5. Close attention to detail, ensuring accuracy in all tasks.

What Our Client Offers:

1. Competitive salary based on experience.
2. Quarterly bonus scheme, offering the potential for significant earnings.
3. 30 days of annual leave.
4. Hybrid working model, allowing flexibility after the probationary period.
5. Free onsite parking.
6. Access to cycle-to-work and tech schemes.

If you are an organised, detail-oriented individual with a passion for delivering excellent customer service, we would love to hear from you. Apply now with your CV and cover letter to take the next step in your career.