Customer Service Engineer

Siemens Healthineers; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading medical technology company is seeking a Customer Service Engineer to maintain and repair medical imaging equipment. The role requires strong technical skills, excellent customer service, and the ability to travel across designated areas. Benefits include a competitive salary, company vehicle, and opportunities for career development.

Benefits

Generous pension scheme

Company vehicle

26 days holiday plus bank holidays

Bonus and share schemes

Flexible benefits, including private medical insurance

Paid volunteering days

24/7 employee assistance

Opportunities for career development

Qualifications

• Previous field service experience preferred.
• Full UK driving license required.
• Ability to interface with various stakeholders.

Responsibilities

• Install, troubleshoot, repair, and maintain medical imaging equipment.
• Work with the Customer Care Centre for service and maintenance.
• Provide out-of-hours technical support as required.

Skills

Customer-facing skills

IT skills

Microsoft Office skills

Networking skills

Education

HNC/HND in Electronics, Engineering, or Bio-Chemistry

Job description

Join to apply for the Customer Service Engineer role at Siemens Healthineers.

Customer Service Engineer - Imaging Equipment - Field based

Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1)

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain a range of state-of-the-art medical imaging equipment. The role involves addressing customer needs promptly and professionally in a field-based setting with considerable independence, travelling to customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

Responsibilities

• Work with the Customer Care Centre to carry out service, maintenance, updates, and installation of Siemens Healthineers products within your designated range and assist with other products under supervision.
• Ensure material parts are processed according to policy.
• Maintain all test equipment, tools, and company property in good condition.
• Escalate situations where customer satisfaction is compromised or contractual obligations are at risk.
• Maintain good communication and teamwork with managers and colleagues.
• Comply with work instructions, quality policies, codes of conduct, and regulatory requirements.
• Identify opportunities to improve team processes.
• Complete personal administration and mandatory training promptly and accurately.
• Provide out-of-hours technical support and participate in weekend work as required.
• Attend product training in Europe and the USA to enhance technical support skills.
• Work within a multidisciplinary team to uphold company values.

Qualifications

• HNC/HND in Electronics, Engineering, or Bio-Chemistry related field.
• Previous field service experience with fault finding on electronic or medical equipment is preferred.
• Strong IT, Microsoft Office, and Networking skills.
• Excellent customer-facing skills and ability to interface with various stakeholders.
• Full UK driving license.

Additional Information

• Area coverage includes Surrey, Hampshire, London, and surrounding areas.
• Flexible approach to travel; training in Europe and USA required.
• Average travel time is approximately 4 hours daily.
• A mentoring program will support your development, including field mentoring by an experienced peer and support from your regional Customer Service Manager.

About Siemens Healthineers

We are a leading medical technology company with over 170 years of innovation, serving healthcare providers worldwide. Our technologies impact the lives of over 5 million patients daily. We are committed to innovation in diagnostic and therapeutic imaging, laboratory diagnostics, molecular medicine, digital health, and enterprise services.

Benefits

• Generous pension scheme
• Company vehicle
• 26 days holiday plus bank holidays
• Bonus and share schemes
• Flexible benefits, including private medical insurance and financial guidance
• Paid volunteering days and 24/7 employee assistance
• Opportunities for career development and external qualifications

Our Culture

We are a diverse team of over 71,000 professionals across more than 70 countries, dedicated to improving healthcare outcomes globally. We foster an inclusive environment where diverse ideas and backgrounds are valued. We are an equal opportunity employer and support applicants with disabilities.

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