Customer Service Engineer

Siemens Healthineers; Chelmsford; On-site; GBP 40,000 - 48,000; Full time

Job summary

Siemens Healthineers is seeking a Customer Service Engineer to install, troubleshoot, and maintain medical devices. This field-based role involves considerable independence, requiring strong technical skills and customer-facing abilities. Competitive salary, company car, and comprehensive training are offered, along with a commitment to diversity and inclusion.

Benefits

Company car

26 days holiday

Performance related bonus

Private healthcare options

Comprehensive technical training

Up to 10% employer pension contribution

Share and bonus scheme

Flexible benefits including private medical insurance

Corporate Social Responsibility opportunities

Paid volunteering days

Qualifications

• HNC/HND in Electronics, Engineering or Bio-Chemistry required.
• Field-based role with considerable independence.
• Previous field service experience preferred.

Responsibilities

• Install, troubleshoot, repair, and maintain medical devices.
• Provide out of hours technical service support.
• Attend product training courses in Europe and USA.

Skills

Fault finding on electronic or medical equipment

Strong IT skills

Microsoft Office skills

Networking Infrastructure skills

Customer facing skills

Education

HNC/HND in Electronics, Engineering or Bio-Chemistry

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Competitive base salary + company car + bonus + overtime (GBP44,000 OTE - Year 1)

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

Your Role:

Work in cooperation with the Support Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.

• When applicable provide out of hours technical service support and complete individual mandatory weekend working provision.
• Attend product training courses (in Europe and USA) to build competence in providing technical assistance and support to customers.
• Identify any opportunities to improve efficiency and effectiveness of team processes.
• Maintain good communications and team working with all Managers and Colleagues.
• Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
• Understand and comply with Siemens work instructions, quality policy and codes of conduct policies and regulatory requirements always.
• Ensure material parts are processed in accordance with policy.
• Complete personal administration in a timely and accurate manner.
• Maintain all test equipment, tools and company property in good and working order.

Your Expertise:

• HNC/HND in an Electronics, Engineering and/or Bio-Chemistry disciplines.
• This is a field-based role offering considerable independence.
• Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office, and Networking Infrastructure skills.
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens / Third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels.
• You must hold a full UK driving license.

Additional Information:

• A flexible approach to travel, providing out of hours technical support and working planned weekend and evening work is required.
• A considerable amount of initial training will be required in Europe and USA.
• Area covered is largely North London and surrounding areas.
• Candidates can expect to spend circa 4 hours travelling each day.
• This position will be for a day shift where weekend working will be on the rota for one weekend day in every month.
• In return we offer a competitive salary, car, 26 days holiday, pension scheme: performance related bonus and private healthcare options as well as comprehensive technical training.
• 26 days' holiday with the option to buy or sell an additional 5
• Up to 10% employer pension contribution
• Share and bonus scheme
• Access to our flexible benefits from private medical insurance to dental cover
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.