Service Engineer London, GB Remote (within locations) FAAC Entrance Solutions UK £34.27k - £37.[...]

FAAC Spa; London; Remote; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Service Engineer specializing in automatic doors. This remote position requires London-based candidates who will maintain and optimize door systems while providing exceptional customer service. You will be responsible for technical support, conducting safety checks, and ensuring compliance with industry standards. This role offers a unique opportunity to work in a dynamic environment, collaborating with a dedicated team to deliver innovative solutions to clients in various sectors. If you are a team player with a flexible attitude and a passion for technical excellence, this position is perfect for you.

Qualifications

• Experience with automatic doors is highly desirable.
• Must have a flexible approach to working hours.

Responsibilities

• Maintain, repair, and optimize automatic door systems.
• Provide remote and on-site support for technical issues.
• Conduct door safety checks and manage customer complaints.

Skills

Technical Support

Problem Solving

Customer Service

Team Collaboration

Education

BS7036/EN16005 Certification

Full Valid Driving License

CSCS Card

Job description

Job Title: Service Engineers – Automatic Doors (Remote, London-Based)

Location: Remote (London-based candidates only)

Job Type: Full-time

Industry: Automatic Doors / Access Solutions

Start Date: ASAP

Salary: Competitive, based on experience

FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for dedicated and skilled Service Engineers to join our remote team.

As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimizing our clients’ automatic door systems. You will be the go-to expert for technical issues, providing remote and on-site support when required. Although this role is remote, candidates must be London-based to attend site visits and collaborate effectively with the team.

Key Responsibilities:

1. Complete PPM, reactive, and modernization/upgrade calls.
2. Provide customer and colleague technical support and product modernization recommendations.
3. Conduct door safety checks, investigate incidents, and address customer complaints.
4. Offer on-site customer support to EQS customers.
5. Adhere to company processes and procedures; identify opportunities for improvement.
6. Deliver excellent customer service while maintaining QHSE compliance.
7. Manage and maintain your tablet/paperwork, stock, vehicle, uniform, and PPE.
8. Follow all customer-specific on-site procedures for arrival, work, and departure.
9. Complete mandatory safety checks after all calls.
10. Participate in OOH rota duty.

What We're Looking For:

1. Team player attitude.
2. Flexible approach to working hours.

Qualifications and Experience:

• BS7036/EN16005 certification.
• Previous experience working on automatic doors is highly desirable.
• Full valid driving license.
• CSCS Card.