Customer Service Representative - Inverness

Enterprise; Inverness; On-site; GBP 27,000 - 33,000; Full time

Job summary

Enterprise Mobility in Inverness is seeking a Customer Service Representative to greet customers, guide them through the rental process and deliver outstanding service for vehicle rentals across the region.

This full-time role offers a 45-hour week, a salary of £30,209.40 per year, and a shift pattern seven days a week. You will coordinate vehicle inspections, explain options, insurance and GPS, and ensure accurate documentation and smooth handovers.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service.
• Flexibility to work evenings and weekends.

Responsibilities

• Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
• Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
• Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
• Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
• Delivery and collection of vehicles across the region
• Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
• Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements

Skills

Excellent communication

Customer service experience

Attention to detail

Work ethic

Shift flexibility

Job description

We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long‑term success of our people, our customers and our business.

We’re looking for passionate and customer‑focused individuals to join our team as a Customer Service Representative in our Inverness Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

This a position starting immediately. This role requires flexibility with shifts available across seven days a week.

The pay for this position will be £30,209.40 per annum.

The number of contracted hours will be 45 per week - flexibility with working days and times is essential.

If you thrive in a fast‑paced environment and have a natural flair for building relationships, we want to hear from you!

Responsibilities

• Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
• Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
• Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
• Conduct vehicle inspections with customers before and after rental periods, noting any pre‑existing damage and explaining the return procedures
• Delivery and collection of vehicles across the region
• Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
• Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements

Qualifications

Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised.

• Excellent communication and interpersonal skills, with a friendly and customer‑focused attitude.
• Previous experience in customer service.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• The flexibility to work a variety of shifts, including evenings and weekends.

Additional Information

• Please let us know about any accommodations you may need to participate in the recruitment process.
• No drug or alcohol related offence within the last five years is permitted.
• You must be over 21 years of age for insurance purposes.
• You must have a full manual UK driving licence.
• Location: Inverness