Customer Service & Data Entry Specialist - Warehouse

Exchange People Limited; Coalville; On-site; GBP 22,000 - 27,000; Full time

Job summary

Exchange People are recruiting for a permanent Customer Service & Data Entry Administrator on behalf of our client based in Gemini, Warrington. This is a great opportunity for an organised and customer-focused administrator to join a busy warehouse and office-based team.

In this role, you will provide accurate and efficient customer service and administrative support to the warehouse team, process orders, maintain records and respond to queries to ensure orders are processed and delivered

Qualifications

• Experience in customer service or administration is desirable.
• Good attention to detail and a high level of accuracy.
• Confident using computers and Microsoft Office, particularly Excel and email.
• Ability to learn warehouse management, order processing or CRM systems.
• Good written and verbal communication skills.

Responsibilities

• Respond to customer enquiries by telephone, email and other communication channels.
• Provide accurate information regarding orders, deliveries, stock availability and expected delivery times.
• Resolve customer issues promptly and elevate more complex problems to the appropriate team member.
• Maintain a professional and helpful approach when dealing with customers.
• Liaise with customers, couriers, suppliers and internal departments as required.
• Accurately enter and update customer orders, delivery information and stock-related data on company systems.
• Process amendments, cancellations and returns in line with company procedures.
• Maintain accurate customer and order records.
• Check data for accuracy and investigate discrepancies.
• Produce basic reports and spreadsheets when required.
• File and maintain relevant documentation and records.
• Work closely with warehouse operatives to ensure orders are picked, packed and dispatched correctly.
• Communicate urgent or priority orders to the warehouse team.
• Investigate missing, damaged or incorrect orders and coordinate appropriate solutions.
• Support stock checks and report discrepancies to the Warehouse Manager.
• Assist with delivery and dispatch queries.
• Follow all company health, safety and operational procedures.

Skills

Customer service

Administration

Data entry

Warehouse environment

Excel

Microsoft Office

CRM systems

Attention to detail

Time management

Communication skills

Job description

Exchange People are recruiting for a permanent Customer Service & Data Entry Administrator on behalf of our client based in Gemini, Warrington. This is a great opportunity for an organised and customer-focused administrator to join a busy warehouse and office-based team.

In this role, you will provide accurate and efficient customer service and administrative support to the warehouse team, process orders, maintain records and respond to queries to ensure orders are processed and delivered