Customer Service Coordinator

Millbrook Healthcare Ltd; Guildford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance

A rewards scheme - 200+ exclusive per­

Employee discounts

Job summary

Millbrook Healthcare Ltd in Surrey is seeking a Customer Service Coordinator to join our Normandy service centre. You will handle calls from service users, family members and healthcare professionals as the first point of contact for queries or orders regarding our community healthcare equipment.

The role covers coordinating orders for delivery, installation and collection by our Driver Technicians, order checking for errors, invoicing and data entry, and general administration.

Qualifications

• Experience in a busy, fast-paced office environment.
• Telephone-based customer service experience.
• Strong attention to detail and accuracy.
• Admin and diary management experience.
• Professional telephone and email communication.
• Competent IT skills with Microsoft Office and ability to learn new systems.

Responsibilities

• Handle incoming calls and queries professionally.
• Coordinate orders for delivery, installation and collection by Driver Technicians.
• Analyse orders to identify errors on the online system.
• Invoice and enter orders via the online system.
• Provide general administrative support to daily activities.

Skills

Customer service

Telephone handling

Attention to detail

Diary management

IT skills

Tools

Microsoft Office

Job description

We are currently looking for a Customer Service Coordinator to join the team within our Surrey Community Equipment Service Centre, based in Normandy. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.

The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Coordinating orders to be delivered, installed and collected by our Driver Technicians
• Order analysis by checking and identifying any errors made on online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

• An annual salary of £27,811.03
• Monday to Friday, 8am-5pm
• 25 days holiday (plus bank holidays) plus optional 5 days unpaid
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.