Customer Service Coordinator

Equals One; Newport; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company Pension Scheme

Free on-site parking

Life Assurance Scheme

Company Sick Pay Scheme

Wellbeing initiatives

Job summary

Equals One is recruiting a Customer Service Coordinator to support our Hampshire & IOW Wheelchair Service Centre at Chandlers Ford Depot. You will be the first point of contact for service users, families and healthcare professionals, handling calls and enquiries with professionalism.

The role involves coordinating equipment delivery, servicing or collection by engineers, and entering referral information for clinical triage.

Qualifications

• Experience in a busy, fast-paced office environment.
• Tele-based customer service experience.
• Good attention to detail and accuracy.
• Previous administration and diary management experience.
• Professional and confident manner on the telephone and via email.
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

Responsibilities

• Manage incoming calls and emails, answering queries promptly and professionally.
• Coordinate equipment delivery, servicing or collection by field-based Engineers.
• Monitor and progress orders by checking with suppliers.
• Enter referral information for clinical triage via tele and email.
• Provide general administration to support daily activities and duties.

Skills

Customer service

Telephone etiquette

Attention to detail

Administration

IT literacy

Tools

Microsoft Office

Job description

Customer Service Coordinator

Location: Newport, Isle of Wight.

Customer Service Coordinator

Monday to Friday 8.00am – 4.30pm, 40 hours a week (Fixed Term Maternity Cover).

Salary/Rate: £12.77 (£26,567.99 pa)

Address: Unit 17, Newport Business Park, Barry Way, Newport, IOW, PO30 5GY

Rewards & Benefits:

• Company Pension Scheme


• Free on-site parking


• Life Assurance Scheme


• Company Sick Pay Scheme


• Wellbeing initiatives

We are currently looking for a Customer Service Coordinator to join the team within our Hampshire & IOW Wheelchair Service Centre based in our Chandlers Ford Depot in Hampshire. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.

We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Hampshire & IOW Wheelchair Service which is an integrated service delivering clinical needs and a repair service.

The Role:

• Manage incoming calls and emails, answering any queries in a timely and professional manner.


• Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.


• Monitoring and progressing orders by checking with suppliers.


• Entering referral information for clinical triage via both tele and email.


• General administration that supports daily activities and duties.

What are we looking for?

• Strong experience in a similar busy and fast paced office environment


• Relevant tele-based customer service experience


• Good attention to detail and accuracy


• Previous administration and diary management experience


• Professional and confident manner on the tele and through email


• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.

INDLS

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.