Customer Service Coordinator

Equals One Ltd; Newport; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company Pension Scheme

Free on-site parking

Life Assurance Scheme

Company Sick Pay Scheme

Wellbeing initiatives

Job summary

Equals One Ltd in Newport, Isle of Wight, is seeking a Customer Service Coordinator to handle calls from service users, families and healthcare professionals as the first point of contact for queries. You will manage incoming calls and emails, coordinate equipment delivery or service, monitor orders, log referrals for clinical triage, and provide general admin support to the team.

This is a fixed-term maternity cover, full-time, 40 hours per week, with benefits including pension, on-site parking

Qualifications

• Strong experience in a busy office environment.
• Telephone-based customer service experience.
• Professional and confident manner on calls and email.
• Competent IT skills and ability to learn new systems.
• Good attention to detail and accuracy.

Responsibilities

• Manage incoming calls and emails, answering queries in a timely and professional manner.
• Coordinate equipment to be delivered, serviced, or collected by field-based Engineers.
• Monitor and progress orders by checking with suppliers.
• Enter referral information for clinical triage via telephone and email.
• General administration that supports daily activities and duties.

Skills

Customer service

Telephone support

Diary management

Administration

Attention to detail

IT skills

Microsoft Office

Tools

Microsoft Office Suite

Job description

Customer Service Coordinator

Location: Newport, Isle of Wight.

Customer Service Coordinator

Monday to Friday 8.00am - 4.30pm, 40 hours a week (Fixed Term Maternity Cover).

Salary/Rate: £12.77 (£26,567.99 pa)

Address: Unit 17, Newport Business Park, Barry Way, Newport, IOW, PO30 5GY

Rewards & Benefits:

• Company Pension Scheme
• Free on-site parking
• Life Assurance Scheme
• Company Sick Pay Scheme
• Wellbeing initiatives

We are currently looking for aCustomer Service Coordinatorto join the team within our Hampshire & IOW Wheelchair Service Centre based in our Chandlers Ford Depot in Hampshire. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.

We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Hampshire & IOW Wheelchair Service which is an integrated service delivering clinical needs and a repair service.

The Role:

• Manage incoming calls and emails, answering any queries in a timely and professional manner.
• Coordinating equipment to be delivered,serviced, or collected by our field-based Engineers.
• Monitoring and progressing orders by checking with suppliers.
• Entering referral information for clinical triage via both telephone and email.
• General administration that supports daily activities and duties.

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone-based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

This Customer Service Coordinatorrole is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.

INDLS