Customer Service Coordinator

Rosscare; Newport; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company Pension Scheme

Free on-site parking

Life Assurance Scheme

Company Sick Pay Scheme

Wellbeing initiatives

Job summary

Rosscare is seeking a Customer Service Coordinator to join our Hampshire & IOW Wheelchair Service Centre, based at Chandlers Ford Depot.

You will manage incoming calls and emails, coordinate equipment delivery or collection by engineers, monitor orders with suppliers, and handle referral data for clinical triage. The role requires experience in a busy office, strong telephone/service skills, meticulous attention to detail, and good IT skills with MS Office.

Qualifications

• Experience in a busy, fast-paced office environment.
• Telephone-based customer service experience.
• Strong attention to detail and accuracy.
• Administration and diary management experience.
• Professional telephone and email communication.
• Competent IT skills and ability to learn new systems.

Responsibilities

• Manage incoming calls and emails, with timely, professional responses.
• Coordinate equipment delivery, servicing, or collection by field engineers.
• Monitor and progress orders by checking with suppliers.
• Enter referral information for clinical triage via telephone and email.
• General administration to support daily activities.

Skills

Telephone-based customer service

Office environment experience

Attention to detail

Diary management

Professional telephone/email

MS Office / IT skills

Tools

Microsoft Office

Job description

Customer Service Coordinator

Location: Newport, Isle of Wight.

Monday to Friday 8.00am – 4.30pm, 40 hours a week (Fixed Term Maternity Cover).

Salary/Rate: £12.77 (£26,567.99 pa)

Address: Unit 17, Newport Business Park, Barry Way, Newport, IOW, PO30 5GY

Rewards & Benefits:

• Company Pension Scheme
• Free on-site parking
• Life Assurance Scheme
• Company Sick Pay Scheme
• Wellbeing initiatives

We are currently looking for a Customer Service Coordinator to join the team within our Hampshire & IOW Wheelchair Service Centre based in our Chandlers Ford Depot in Hampshire. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.

We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Hampshire & IOW Wheelchair Service which is an integrated service delivering clinical needs and a repair service.

The Role:

• Manage incoming calls and emails, answering any queries in a timely and professional manner.
• Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
• Monitoring and progressing orders by checking with suppliers.
• Entering referral information for clinical triage via both telephone and email.
• General administration that supports daily activities and duties.

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone-based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.