Customer Service Coordinator - Flexible Hours & Benefits

Millbrook Healthcare; Sparkwell; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance

Rewards scheme

Job summary

Millbrook Healthcare in Plymouth is seeking a Customer Service Coordinator to be the first point of contact for service users, families and healthcare professionals regarding community equipment and orders. You will handle calls, coordinate deliveries and installations, check orders for errors, enter orders, invoice, and provide general admin support.

The role offers a 40-hour week, Monday to Friday, with 25 days holiday plus bank holidays, a company pension, life assurance and access to a

Qualifications

• Strong experience in a busy and fast paced office environment.
• Relevant telephone based customer service experience.
• Good attention to detail and accuracy.
• Previous administration and diary management experience.
• Professional and confident manner on the telephone and through email.
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

Responsibilities

• Assist and manage incoming calls, answering queries promptly.
• Coordinate orders for delivery, installation and collection by Driver Technicians.
• Check orders for errors and perform order analysis.
• Invoicing and data entry for orders in the online system.
• Provide general admin support with flexible working options to accommodate colleagues' needs.

Skills

Customer service

Telephone support

Diary management

Administrative skills

IT literacy

Tools

Microsoft Office

Job description

Millbrook Healthcare in Plymouth is seeking a Customer Service Coordinator to be the first point of contact for service users, families and healthcare professionals regarding community equipment and orders. You will handle calls, coordinate deliveries and installations, check orders for errors, enter orders, invoice, and provide general admin support.

The role offers a 40-hour week, Monday to Friday, with 25 days holiday plus bank holidays, a company pension, life assurance and access to a