Customer Service Advisor

Millbrook Healthcare; Sparkwell; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance

Rewards scheme

Job summary

Millbrook Healthcare in Plymouth is seeking a Customer Service Coordinator to be the first point of contact for service users, families and healthcare professionals regarding community equipment and orders. You will handle calls, coordinate deliveries and installations, check orders for errors, enter orders, invoice, and provide general admin support.

The role offers a 40-hour week, Monday to Friday, with 25 days holiday plus bank holidays, a company pension, life assurance and access to a

Qualifications

• Strong experience in a busy and fast paced office environment.
• Relevant telephone based customer service experience.
• Good attention to detail and accuracy.
• Previous administration and diary management experience.
• Professional and confident manner on the telephone and through email.
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

Responsibilities

• Assist and manage incoming calls, answering queries promptly.
• Coordinate orders for delivery, installation and collection by Driver Technicians.
• Check orders for errors and perform order analysis.
• Invoicing and data entry for orders in the online system.
• Provide general admin support with flexible working options to accommodate colleagues' needs.

Skills

Customer service

Telephone support

Diary management

Administrative skills

IT literacy

Tools

Microsoft Office

Job description

We are currently looking for a Customer Service Coordinator to join the team within our Plymouth Community Equipment Service Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Coordinating orders to be delivered, installed and collected by our Driver Technicians
• Order analysis by checking and identifying any errors made on online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties, Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion

Minimum qualifications and experience

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

This role is working in a regulated activity and may be subject to a DBS disclosure and social media checking.

An annual salary of £26,436.80

Working hours and leave

• 40 Hours Monday - Friday Rota pattern 08:00 - 16:30 and 09:30 - 18:00
• 25 days holiday (plus bank holidays) plus optional 5 days unpaid (pro rata)

Benefits

• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone's job needs are the same.