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Millbrook Group Ltd; Exeter; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free parking

Company Pension Scheme

Life Assurance

Rewards scheme with 200+ perks

Job summary

Millbrook Healthcare Group is seeking a Customer Service Coordinator for the Exeter Community Equipment Service Centre. You will handle around 80 calls daily from service users, families and healthcare professionals, acting as the first point of contact for queries and orders.

You will coordinate orders for delivery, installation and collection by Driver Technicians, analyse orders, and process invoicing in the online system.

Qualifications

• Experience in a busy office environment handling high-volume calls.
• Proven customer service experience via telephone.
• Excellent attention to detail and accuracy.
• Experience in administration and diary management.
• Professional and confident communication on phone and email.
• Proficient with Microsoft Office and able to learn new systems.

Responsibilities

• Handle incoming calls from service users, families and healthcare professionals.
• Coordinate orders for delivery, installation and collection by Driver Technicians.
• Analyse orders for errors on online systems.
• Enter orders and invoices using the online system.
• Provide general administrative support to daily activities.

Skills

Busy environment

Telephone based customer service

Attention to detail

Administration & diary management

Telephone & Email communication

MS Office proficiency

Tools

Microsoft Office

Job description

We are currently looking for a Customer Service Coordinator to join the team within our Exeter Community Equipment Service

Centre.

Day to day you will spend 90% of your time on the phone, handling calls from our service users, family members and healthcare

professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.

Our working environment is very fast paced and you will be making or receiving around 80 calls a day. You'll be working as part of an

engaged and motivated team, for a company committed to reward and recognition for a job well done.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and

aids to support people in their day to day life.

Our community equipment ranges from simple walking frames and crutches to more

complex equipment such as beds, hoists and pressure care equipment.

The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Coordinating orders to be delivered, installed and collected by our Driver Technicians via phone call
• Order analysis by checking and identifying any errors made on online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

• Tuesday to Saturday 09:30-18:00, 40 hours per week including Saturdays on a Rota Basis
• 40 hours per week
• Free parking
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same.

Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever

possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you

may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core

company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part

of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop

a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media