Customer Service Coordinator

untypical; Exeter; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Enhanced Company Pension Scheme

26 days holiday with additional bank

Holiday Buy Scheme

Life Assurance

Employee Assistance Programme

Job summary

uttypical are seeking a Customer Services Coordinator to join the Western regional team from our Exeter Office. The role focuses on delivering a professional, positive customer journey and ensuring high service standards across all touchpoints.

You will handle courtesy calls, site progress updates, and defect responses, while supporting continuous improvement of customer satisfaction through clear reporting and collaboration with subcontractors and the Head of Customer Services.

Responsibilities

• Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
• Being responsible for ensuring defects are attended to in a reasonable timescale
• Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
• Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
• Prepare and submit progress reports to the Head of Customer Services
• Support in new ideas/ procedure to improve the quality of after care service and Customer Journey
• Help continuous improvement in customer satisfaction ratings

Job description

untypical are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.

We’re looking for talented and enthusiastic individuals who will share this passion, to join our team

Our benefits package includes:

• Enhanced Company Pension Scheme
• 26 days holiday with additional bank holidays
• Holiday Buy Scheme
• Life Assurance
• Employee Assistance Programme

We have a vacancy for a Customer Services Coordinator to join our Western regional team, based from our Exeter Office. The aim of the role is to provide a professional, positive and enthusiastic service to our customers.

Duties will include:

• Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
• Being responsible for ensuring defects are attended to in a reasonable timescale
• Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
• Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
• Prepare and submit progress reports to the Head of Customer Services
• Support in new ideas/ procedure to improve the quality of after care service and Customer Journey
• Help continuous improvement in customer satisfaction ratings

Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.

Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder.