Customer Service Coordinator - Documentation

MSC Mediterranean Shipping Company (UK); Glasgow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private health care

Pension scheme

Life Assurance - 4x salary

22 days holiday + Christmas Eve/NYE

Gym discount

Cycle to work

Learning and development opportunities

Dress for the day policy

Job summary

MSC Mediterranean Shipping Company (UK) in Glasgow is seeking a Customer Service Coordinator – Documentation to join our Export Customer Service Team. You will ensure all documentation is processed efficiently, accurately and in line with KPI targets, while supporting both internal and external customers.

You will manage workloads, resolve queries within deadlines, build strong customer relationships and contribute to a positive team environment through proactive service and attention to detail.

Qualifications

• Experience in customer service at a logistics or shipping company.
• Ability to meet deadlines and manage multiple tasks.
• Excellent communication and telephone manners.
• Attention to detail and accuracy.
• Ability to work under pressure and independently.

Responsibilities

• Effectively manage documentation workloads to meet KPI timescales.
• Respond to customer queries quickly and accurately.
• Develop relationships to understand customer requirements.
• Administer clerical tasks and procedures with precision.
• Support internal and external customers to enhance service.

Skills

Customer service

Attention to detail

Deadline-oriented

Telephone manners

Solution driven

Prioritisation

Time management

Team player

Multi-tasking

Job description

Customer Service Coordinator - Documentation

Full time, permanent, Glasgow Office

We are looking for someone to join our Export Customer Service Team based in our Glasgow office. In this role, you will be responsible for ensuring all aspects of documentation are handled efficiently, accurately and effectively within the set KPI's, utilising their Customer Service skills to support both internal and external Customers and answer any queries quickly and efficiently.

How you will help us and what you can expect

• Effectively Manage workloads and turnaround times expected by our clients
• Be aware of both client and MSC UK priorities and requirements
• Resolve Customer queries within set deadlines
• Develop relationships with customers to better understand their requirements to evolve and enhance their service level and customer experience
• Awareness of all documentation processes
• Administer clerical tasks and procedures accurately and efficiently
• Improve customer satisfaction through the delivery of excellent customer service.
• Contribute to a positive climate through a positive attitude to work and support for colleagues and other team members

Skills and experience you'll bring to us

• Ability to maintain high level of customer service under pressure
• Attention to detail
• Ability to meet and maintain deadlines
• Excellent Telephone manner
• Solution driven
• Ability to prioritise
• Effective Time management Skills
• Ability to work individually and as a team player
• Ability to multi-task

What we offer

• Competitive salary
• Private Health Care for everyone from day 1 (non contractual)
• Generous pension scheme
• Life Assurance - 4x salary
• 22 days + a day to take on Christmas Eve or New Year's Eve
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment