Customer Service Administrator

Office Angels; Glasgow; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Private medical cover

Death in service

Pension scheme

Training support for qualifications

Wellbeing support

Job summary

Office Angels is recruiting a Customer Service Advisor for a financial services client in Glasgow. You will manage client queries, build trusted relationships and deliver a professional service across all interactions.

Based in Glasgow, this office-based role offers a 9:00am-5:00pm Monday to Friday schedule with a base salary of £24,500 plus commission, plus private medical cover and a pension scheme after probation. Training and wellbeing support are provided to help you grow in your career.

Qualifications

• Experience in customer service or client-facing administrative role.
• Strong communication skills with a professional approach.
• Highly organised with ability to manage multiple priorities.

Responsibilities

• Acting as a key point of contact, building trusted relationships with clients.
• Managing queries from initial contact through to resolution in a timely, professional manner.
• Working closely with internal teams and external partners to keep processes running smoothly.
• Providing clear updates and confidently managing expectations.
• Delivering a consistently high standard of service across all interactions.
• Maintaining accurate records and supporting overall team performance.
• Seamlessly working across multiple portals, navigating systems efficiently to manage queries with speed and accuracy.

Skills

Customer service experience

Strong communication

Organised

Problem solving

Fast-paced environment

Job description

Customer Service Advisor (Financial Services)

Location - Glasgow (North)

Salary - £24500 + commission

Hours - Monday - Friday | 9:00am - 5:00pm (Office-based)

The Opportunity

Do you enjoy building strong working relationships and delivering a high level of service in a fast-paced environment? Are you someone who takes ownership and thrives on resolving queries from start to finish?

Office Angels are delighted to be working with a long-standing and valued client within the financial services sector to recruit a Customer Service Advisor to join their Glasgow team.

This opportunity will see you supporting a portfolio of clients, managing queries through to resolution, and ensuring a smooth, professional service at every stage. You'll play a key role in maintaining strong relationships and delivering consistently high standards.

What You'll Be Doing

• Acting as a key point of contact, building trusted relationships with clients
• Managing queries from initial contact through to resolution in a timely, professional manner
• Working closely with internal teams and external partners to keep processes running smoothly
• Providing clear updates and confidently managing expectations
• Delivering a consistently high standard of service across all interactions
• Maintaining accurate records and supporting overall team performance
• Seamlessly working across multiple portals, navigating systems efficiently to manage queries with speed and accuracy

About the Company

Our client is a well-established and respected organisation within the financial services sector and a long‑term partner of Office Angels. They are known for their professional approach, strong team culture, and commitment to developing their people.

What's in It for You?

• Private medical cover & death in service (post-probation)
• Pension scheme
• Ongoing training and support towards professional qualifications
• Wellbeing support and employee benefits platform
• A collaborative, supportive team environment

About You

• Experience in customer service or a client-facing administrative role
• Strong communication skills with a professional, confident approach
• Highly organised with the ability to manage multiple priorities
• A proactive, solutions-focused mindset
• Comfortable working in a fast‑paced, structured environment
• Experience within financial services would be advantageous

Ready to Take the Next Step?

If you're looking for a role where you can build strong relationships, take ownership, and develop your career in a professional environment, this could be a great fit.

We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.