Airfreight Customer Service Coordinator

CEVA Logistics; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a detail-oriented Airfreight Customer Service Coordinator to enhance customer satisfaction through outstanding service and proactive shipment monitoring. This role involves planning, pricing, and ensuring accurate documentation for air shipments while collaborating with internal teams and external partners. Join a dynamic environment that promotes personal growth and innovation, and be part of a global logistics leader committed to excellence and employee development. This is an excellent opportunity to advance your career in a supportive and diverse workplace.

Benefits

Competitive leave

Pension

Life assurance

Discounts on retail and travel

Qualifications

• Experience in airfreight and multi-modal logistics is essential.
• Strong communication skills and customer focus are crucial.

Responsibilities

• Monitor customer orders from pick-up to delivery with accuracy.
• Build relationships with network partners and suppliers.

Skills

Customer focus

Attention to detail

Problem-solving skills

Strong communication

Multi-modal experience

Airfreight experience

Job description

Join to apply for the Airfreight Customer Service Coordinator role at CEVA Logistics.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers worldwide. Present in 170 countries with over 110,000 employees across 1,500 sites, our goal is to become a Top 5 global 3PL.

We believe our employees are key to our success. We aim to engage and empower our diverse, global team to co-create value through our logistics solutions, including contract logistics, air, ocean, ground, and finished vehicle transport. We offer a dynamic environment that fosters personal growth, innovation, and continuous improvement.

Your Role

We are seeking a motivated and detail-oriented Airfreight Customer Service Coordinator to join our Bollore team. You will play a vital role in ensuring customer satisfaction by providing outstanding service, proactively monitoring shipments, and working closely with internal teams and external partners to ensure timely and accurate processing of air shipments, resolving issues, and enhancing the customer experience. This is a Monday – Friday role.

Responsibilities

1. Price, plan, and monitor customer orders from pick-up to delivery with full accuracy and visibility.
2. Provide solution options for pricing and service levels.
3. Check and process documentation accurately and timely; update client profiles.
4. Ensure invoicing and file completion are correct.
5. Coordinate with operational and support departments.
6. Build relationships with network partners, third-party suppliers, and carriers to ensure optimal service, practice, and cost control.

What We Are Looking For

Ideal candidates will have multi-modal or significant airfreight experience, with a flexible attitude towards working in a multi-modal environment. Customer focus, attention to detail, problem-solving skills, and strong communication at all levels are essential. Experience with temperature-controlled shipping and project oversight is desirable.

What We Offer

We foster a culture of recognition, growth, and development. Our benefits include competitive leave, pension, life assurance, and access to discounts on various retail, travel, and hospitality brands. Join us to work with one of the top logistics providers globally and advance your career.

Additional Information

We value diversity and are committed to equal opportunity employment, adhering to all relevant legislation. Candidates will be required to verify their right to work in the UK and Ireland.