Customer Service Coordinator

DFDS UK & Ireland; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Life assurance

Pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Employee assistance programme

Retail discounts

Wellbeing support

Job summary

DFDS UK & Ireland is seeking a Customer Service Coordinator to support the movement of goods across the UK. You will manage orders, coordinate with planners and warehouses, and ensure timely communication with customers.

Working Monday to Friday, 08:00–17:00, you’ll excel in a busy logistics environment, building strong stakeholder relationships, maintaining KPI data, and contributing to process improvements while benefiting from a comprehensive benefits package.

Qualifications

• Excellent communication and strong organisational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Problem solving with a proactive approach and attention to detail.

Responsibilities

• Deliver excellent customer service with clear, timely communication.
• Process customer call offs and update stock/transport systems.
• Create accurate documentation for delivery and transport activities.
• Coordinate with warehouses and planners to meet operational plans.
• Monitor delivery status and provide regular updates to customers.
• Capture KPI data, returns docs, and invoicing information.
• Build strong relationships with customers, suppliers and teams.

Skills

Clear communication

Organisational

Planning skills

Problem solving

Attention to detail

Telephone manner

Team player

Tools

Microsoft Excel

CRM system

Transport management system

Job description

Do you want to be a valued part of the critical infrastructure that keeps goods moving across the UK and beyond? Are you organised, customer-focused, and confident managing multiple priorities in a fast-paced logistics environment? If so, you could be the newest addition to our team as a Customer Service Coordinator. Be part of the movement - and play your part.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

About the role

Working Monday to Friday, 08:00–17:00, you'll be responsible for delivering exceptional customer service while supporting the smooth flow of transport and warehouse operations. You'll work closely with customers, planners, warehouse teams, and suppliers to ensure deliveries are managed efficiently and customer expectations are consistently met.

You will be responsible for:

• Delivering excellent customer service through clear, timely communication and an understanding of customer requirements
• Processing customer call offs and updating stock and transport management systems
• Creating accurate documentation to support delivery and transport activities
• Liaising with warehouses and transport planners to ensure operational plans are achieved
• Monitoring delivery status and providing customers with regular updates
• Capturing and maintaining KPI data, reports, returns documentation, and invoicing information
• Building strong relationships with customers, suppliers, operational teams, and other key stakeholders

About you

You'll be an effective communicator with strong organisational and planning skills, able to manage multiple tasks and priorities in a busy operational environment. A natural problem solver, you'll bring a positive, can do attitude and the confidence to challenge processes constructively when improvements can be made. Strong attention to detail, computer literacy, and a professional telephone manner are essential. You'll thrive in this role if you're enthusiastic, resilient, and adaptable, with a genuine commitment to delivering excellent customer service. You'll enjoy working collaboratively with colleagues, supporting customers, and finding practical solutions to challenges. A logical, thorough approach and a willingness to continuously improve quality and performance will help you succeed as part of this supportive and hardworking team.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you.

You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

This recruitment process is managed by the DFDS Talent Acquisition team.