Customer Service Coordinator

Keysight Technologies SAles Spain SL.; Telford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology company is seeking a motivated Customer Service Administrator in Telford. The role involves supporting service representatives, managing customer service requests, and ensuring excellent customer interactions. Join a diverse team that values innovation and collaboration.

Qualifications

• Experience in a fast-paced customer service environment.
• Excellent written, verbal, and presentation skills.

Responsibilities

• Provide administrative support to customer service representatives.
• Handle customer collection requests and service requests.
• Data entry and raising quotes based on customer requirements.

Skills

Customer service

Communication

Organizational skills

Teamwork

Detail-oriented

Job description

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

We are looking for a motivated people-oriented Customer Service Administrator for our team based in Winnersh or Telford! The ideal candidate will have Customer Service experience.

You will be responsible for interfacing with customers, logistics, manufacturing and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge.

You will be in charge of

• Preforming the administration support to our customers service representatives, ensure that we are managing the repair/calibration requests
• Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes and dealing with customer’s queries.
• Handling customer collection requests
• Assigning emails to the Customer Service representatives

Qualifications

• Customer service experience in a fast paced customer service environment
• Some relevant experience in an administrative role
• Must have excellent written, verbal and presentation skills
• Excellent team work, with a proactive mentality
• Must be detail-oriented and have excellent customer service, organizational and follow-up skills
• Must be able to interact effectively and cooperatively with employees at all levels
• Must be able to operate in a complex organization and handle multiple tasks simultaneously

What we offer:

A place within an exciting company! At Keysight we develop with our visionary, market-leading, and highly innovative customers breakthroughs that connect and secure the world.

At Keysight, diversity represents the full spectrum of human demographic differences, including race, national origin/ethnicity, religion, gender, sexual orientation, age, identity & expression, socio-economic status, veteran status, physical disability, and any other protected class. Inclusion & Diversity is an integral part of our core values and is a competitive advantage that helps drive innovation that results when people with differing experiences, perspectives, and cultures work together. For these reasons, our diversity practices extend across every phase of the recruitment process.

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***