Service and Project Coordinator

FOBA; Metropolitan Borough of Solihull; Remote; GBP 28,000 - 40,000; Full time

Job summary

Join FOBA as a Service & Project Coordinator, a position that focuses on efficiently organizing service visits and project installations across EMEA. This remote role demands strong planning, customer communication skills, and a passion for coordination to ensure exceptional service delivery in a dynamic, SLA-driven environment.

Qualifications

• Experience in resource management/planning or Service Support roles is ideal.
• Fluent in English; additional European languages welcome but not mandatory.

Responsibilities

• Plan and coordinate break/fix, maintenance, and installation activities.
• Communicate proactively with customers and create support cases.

Skills

Customer Focus

Communication Skills

Planning

Organizational Skills

Team Orientation

Continuous Improvement Mindset

Tools

Field Service Management Platform

Job description

Join a leading global technology company in a busy, dynamic Service & Project Coordination role that involves organising equipment service engineer visits and coordinating installation projects across multiple EMEA countries.

It will suit a highly organised and customer focused Coordinator who enjoys building strong relationships with business customers and colleagues and delivering exceptional support in a SLA-driven environment.

The Opportunity

Esko is a leading, fast-growth global B2B provider of technology solutions that help clients produce the best packaging for billions of consumers.

Reporting to the Europe Service Manager and based 100% remotely in Europe (or working 2 days a week at our Gent HQ if based in Belgium), the Service & Project Coordinator is responsible for planning and coordinating the various break/fix, maintenance and installation activities until customer acceptance for a team of service engineers.

The role will involve both reactive & proactive communication with customers, answering calls, creating support cases and work orders, efficiently planning on-site service visits to minimise travel time, ordering spare parts, validating customer satisfaction and preparing invoices.

The Ideal Candidate

• Highly customer focused with excellent communication skills (advanced/fluent English), ideally with experience in resource management/planning or Service Support roles

• Strong planning & organizational skills. Team orientated and a continuous improvement mindset

• Experience using a Field Service management platform such as ServiceMax or similar is advantageous

• Any additional European language skills are welcome but not mandatory

• Comfortable to work 100% remotely if based in UK / or in a hybrid manner (minimum 2 days a week at our Gent HQ) if based in Belgium
  

About Esko

Esko is an award-winning global provider of software and hardware solutions for packaging, labels, and display industries.

With 1800 people worldwide, Esko is part of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environmentwhere purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.