Customer Service Coordinator

Docatus.com; Rugeley; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading company in customer services is seeking a Customer Service Coordinator for a 12-month fixed term contract. This role involves managing customer orders, resolving issues, and ensuring customer satisfaction through effective communication and teamwork. Ideal candidates will have strong communication skills and the ability to thrive in a fast-paced environment.

Qualifications

• Proven experience in a customer service or order processing role.
• Strong relationship-building and communication skills.
• Adaptable and resilient in a changing environment.

Responsibilities

• Manage customer orders from entry through to delivery and invoicing.
• Resolve order issues by liaising with relevant departments.
• Build strong relationships with internal teams and external partners.

Skills

Communication skills

Relationship-building

Proficiency in Microsoft Office

Job description

Rugeley

12 month FTC

£25,500 - £27,000

Monday to Friday: 8.30am 5pm with 1 hour lunch

Overview

We are excited to present a fantastic opportunity for a highly organised and motivated individual to join a busy Customer Services team. As a Customer Service Coordinator, you will act as the first point of contact for customers, ensuring a high standard of service and satisfaction. You will be responsible for managing customer orders and inquiries, working collaboratively with internal teams such as Supply Chain, Technical, and Commercial. The ideal candidate will have excellent communication skills, a proactive mind-set, and the ability to adapt in a fast-paced environment.

Key Responsibilities

Manage customer orders from entry through to delivery and invoicing.

Resolve order issues by liaising with relevant departments regarding pricing, product holds, or sales stops.

Work with the Credit Control team to resolve account hold or credit limit issues.

Ensure order accuracy to minimise returns and rejections, tracking performance through credit reporting.

Build strong relationships with both internal teams and external partners.

Participate in regular team meetings to report on challenges and successes.

Prioritise and process urgent or time-sensitive orders in collaboration with the planning team.

Maintain effective communication with delivery partners to ensure smooth logistics.

Track order dispatch and review delivery manifests for accuracy.

Support financial reporting processes by ensuring orders are invoiced in the correct period, flagging any missing paperwork.

Essential Requirements

Proven experience in a customer service or order processing role.

Strong relationship-building and communication skills.

Proficiency in Microsoft Office applications.

Forward thinking, motivated, and able to work well under pressure.

Adaptable and resilient in a changing environment.

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