Customer Care Coordinator: Shape New Build Home Experiences

Approach Personnel Ltd; Studley CP; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Bonus potential

Generous annual leave

Career growth opportunities

Job summary

Approach Personnel Ltd. is recruiting a Customer Care Co-ordinator for a permanent role in Studley. The successful candidate will liaise between customers, site teams and maintenance operatives, organise repairs and manage complaints to maintain high service standards.

The role promises a competitive salary depending on experience, generous annual leave with bank holidays, bonus potential, and opportunities for career progression within a growing division.

Qualifications

• Experience in customer services, ideally in the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills, especially Word and Excel

Responsibilities

• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and address persistent faults with Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

Skills

Customer service

Communication skills

Report writing

MS Word & Excel

Tools

Word

Excel

Job description

Approach Personnel Ltd. is recruiting a Customer Care Co-ordinator for a permanent role in Studley. The successful candidate will liaise between customers, site teams and maintenance operatives, organise repairs and manage complaints to maintain high service standards.

The role promises a competitive salary depending on experience, generous annual leave with bank holidays, bonus potential, and opportunities for career progression within a growing division.