Customer Service Coordinator

Whistl; Marlow; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

23 days' annual leave

Company Pension

Long service rewards

Health cash plan

Life assurance scheme

Critical Illness cover

Employee Benefits portal access

Career development opportunities

Employee Assistance Programme

Job summary

Whistl in Marlow is looking for a Customer Service & Sales Support Coordinator. This administration-focused role supports customers, handles enquiries and orders, and provides sales support across the business.

As the first point of contact, you’ll help keep the team organised, ensure smooth operations, and deliver an excellent customer experience. 37.5 hours Mon-Fri with hybrid options after probation.

Qualifications

• 1 year of customer service or client-facing experience is required.
• Professional telephone manner is essential.
• Experience handling high-volume inbound calls preferred.
• Strong communication and organisational skills are essential.
• High attention to detail and ability to prioritise workload.
• Proficiency in Microsoft Office; intermediate Excel; ability to create professional documents and PowerPoint presentations.

Responsibilities

• Act as the first point of contact for inbound client calls, emails, and chat queries.
• Confidently handle high-volume inbound phone activity.
• Manage bookings, orders, and service-related queries.
• Support clients through the full order lifecycle.
• Respond to sales and service queries and refer opportunities to Sales.
• Create booking confirmations, delivery instructions, and reports.
• Maintain accurate CRM records (including HubSpot).
• Support invoicing, reporting, and campaign administration.
• Liaise with internal teams and external suppliers, including Royal Mail.
• Support onboarding, shared inbox management, and general admin tasks.

Skills

Customer service

Phone etiquette

High-volume calls

Communication

Organisational skills

Attention to detail

Microsoft Office

Excel

PowerPoint

Education

GCSEs including English and Maths

A-Level or BTEC or equivalent

Tools

HubSpot CRM

Job description

Join our Leafletdrop team in Marlow as a Customer Service & Sales Support Coordinator.

This is a varied, administration-focused role where you'll support customers, manage enquiries and orders, and provide essential sales and administrative support across the business.

As the first point of contact for clients, you'll play a key role in keeping the team organised, operations running smoothly, and delivering an excellent customer experience.

We're looking for someone who is organised, proactive, quick to learn, and enjoys working in a busy office environment. Attitude, enthusiasm, and a willingness to learn are just as important as experience, alongside the ability to use initiative and adapt in a fast-paced environment.

Working hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation period

About the RoleKey Responsibilities

• Act as the first point of contact for inbound client calls, emails, and chat queries
• Confidently handle high-volume inbound phone activity
• Manage bookings, orders, and service-related queries
• Support clients through the full order lifecycle
• Respond to sales and service queries and refer opportunities to Sales
• Create booking confirmations, delivery instructions, and reports
• Maintain accurate CRM records (including HubSpot)
• Support invoicing, reporting, and campaign administration
• Liaise with internal teams and external suppliers, including Royal Mail
• Support onboarding, shared inbox management, and general admin tasks

Benefits

• 23 days' annual leave
• Company Pension
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

Requirements

Skills & Experience

• Minimum 1 year of customer service or client-facing experience
• A confident and professional telephone manner essential
• Experience handling high-volume inbound calls preferred
• Strong communication and organisational skills
• High attention to detail and the ability to prioritise workload
• Strong IT skills, including Microsoft Office, intermediate Excel, and the ability to create professional documents and PowerPoint presentations.
• Ability to work in a fast-paced team environment

Experience & Qualifications:

• GCSEs (including English and Maths); A-Level/BTEC or equivalent

Desirable

• Experience in the postal/logistics industry
• Advanced Excel skills
• Relevant professional qualifications

Additional Requirements:

• Occasional business travel may be required
• Flexible to work extra hours when neededFull UK driving licence (preferred for external meetings)

Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service