Customer Service Coordinator

Sinclair; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to join their dynamic team in Chester. This role is essential for providing exceptional support to the International Sales teams and ensuring accurate processing of customer orders. The ideal candidate will possess strong communication and organizational skills, with at least one year of experience in customer service or administration. You'll thrive in a fast-paced environment, managing customer inquiries and collaborating with various departments. This is a fantastic opportunity to contribute to a company with ambitious growth plans and a commitment to excellence in customer service.

Benefits

Flexible Work Environment

Opportunities for Career Development

Engagement in Cross-Functional Projects

Qualifications

• Minimum of 1 year experience in customer service or administration role.
• Strong communication skills, both written and verbal.
• Intermediate Excel skills and ability to manage own workload.

Responsibilities

• Accurately determine customer order requirements and enter onto ERP system.
• Communicate with external customers to resolve queries and update on orders.
• Provide weekly updates on sales order status and expected orders.

Skills

Customer Service Experience

SAP

Data Entry

Communication Skills

Organizational Skills

Education

High School Diploma

Tools

ERP System

Excel

Job description

Customer Service Coordinator

We are currently recruiting for a customer service coordinator at our Chester office.

The customer service coordinator will provide support to the International Sales teams and Supply Chain as part of the end-to end forecast to order process.

The customer service coordinator will also Process all customer orders and enquires within agreed lead times, and to the highest levels of customer service and accuracy.

The ideal candidate will have minimum of 1 year experience in customer service or administration role, SAP and data entry experience.

Location: Chester, UK

About Sinclair

Founded in 1971, Sinclair is a global medical aesthetics organisation, that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide.

This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.

Our Vision

Providing aesthetic excellence globally.

Our Mission

Driving the advancement of product quality and customer satisfaction, investing in innovation and people.

Our Values

• Act with Integrity
• Be results driven
• Embrace your winning spirit
• Stay ahead of the game
• One team, one goal

Key Responsibilities

• Accurately determining customer order requirements and entering these onto the ERP system
• Highlighting discrepancies and alterations to customer orders vs forecast
• Communicating with external customers to resolve queries and updating them on current orders
• Agreeing delivery dates and stocking orders according to expiry date and lead time requirements
• Liaising internally with other team members regarding orders and their status, resolving queries in a timely manner or escalating where necessary
• Provide weekly updates on MTD sales order status and expected orders for the month
• Manage and update company databases
• Deal with customer forecasts, stock and sell out. Issuing monthly files and querying changes, educating customers where needed
• Onboarding new customers, ensuring all shipping and documentation requirements are understood and recorded
• Working with the Regulatory and Commercial teams to plan launch dates and pack changes
• Providing document packs for Financial and Quality audits
• Support the wider team when needed

Your Skills & Experience – Do You Have What it Takes?

Essential:

• Minimum of 1 year experience in customer service or administration role.
• SAP Experience
• Previous experience of data entry.
• Strong communication skills, both written and verbal.
• Good organizational and prioritization skills.
• Ability to manage own workload and work to deadlines

Desirable:

• Previous customer service experience in FMCG
• Previous experience of analyzing and interpreting data

A bit about you – do you fit this description?

• Intermediate Excel skills.
• Self-motivation.
• Excellent interpersonal skills.
• Positive attitude with a willingness to adapt to business needs.
• Strong organizational skills with a focus on accuracy.

What We Offer

We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.

This is an exciting opportunity to join a successful company, with big ambitions for the future.

If this sounds like you and you meet the requirements, please apply, we would love to hear from you.

Please note if we receive a high volume of applications, we may close the role before the closing date noted.

By making this application you give consent for personal information to be used in automated decision making processes relating to key job requirements which are stated in this ad.

Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void.