Customer Service Coordinator

Aaron Wallis Sales Recruitment; Leighton Buzzard; On-site; GBP 32,000 - 40,000; Full time

Job summary

A global manufacturer based in Leighton Buzzard is seeking a Customer Service Coordinator. This role involves enhancing customer satisfaction through excellent service and communication. Competitive salary of £32,000 alongside a remarkable benefits package, including 7% pension and healthcare, provides opportunities for career development in a dynamic environment.

Benefits

7% Pension

Healthcare

Generous holidays

Family travel insurance

Global career opportunities

Qualifications

• Passion for maintaining customer relationships.
• Ability to work in a dynamic and collaborative environment.

Responsibilities

• Deliver excellent after-sales service to customers.
• Maximise contract service agreements.
• Co-ordinate daily service and repair visits.

Skills

Customer service

Communication

Problem-solving

Job description

Customer Service Coordinator. Based Leighton Buzzard.
32,000 + Excellent training + A genuine career path & Superb benefits package.

The Company: A global manufacturer with a group turnover of c. 1bn.

The role of After Sales/Service Coordinator: Will suit candidates with a passion for maintaining customer relationships and wants to work in a dynamic, fun and collaborative environment.

Duties and Responsibilities

• Demonstrate good customer service skills with the aim of putting in place and continuing to deliver excellent after-sales service to their valued customers
• Maximising opportunities to increase contract service agreements
• Improve systems / procedures wherever possible to enhance customer satisfaction
• Assist with co-ordinating daily service and repair visits for service engineers
• Process engineers' worksheets to invoice approval stage
• Produce invoices and credits for all service functions
• Ensure that all parts used are sourced from correct stock location
• Generate quotations for repair work from service reports provided by the service engineers
• Assist with generating purchase orders and purchasing functions for the service dept where necessary
• Assist with booking travel/hotels when required for the Service Manager, Team Leader and Field Service Engineers
• Dealing with telephone and email enquiries

In return, you will be offered a fabulous working environment and genuine career opportunities. You will enjoy a great culture and will work alongside some incredible people. This company provide an exceptional benefits package, including 7% pension, healthcare, generous holidays, family travel insurance and global career opportunities.

To apply, please email a copy of your CV to Darren Dewrance of Aaron Wallis (url removed).

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