Customer Service Coordinator

Michael Page; Leigh; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free parking

Annual bonus

Life assurance

Pension matched up to 10%

Job summary

Michael Page is hiring a Customer Service Coordinator in Leigh to manage day-to-day customer orders and ensure smooth communication between Supply, Demand, Commercial and Logistics teams.

You'll process orders accurately, monitor stock levels, resolve queries promptly and generate reports to track progress, helping the FMCG operation run efficiently.

Qualifications

• Process customer orders accurately and in a timely manner.
• Coordinate with internal teams to ensure fulfilment and delivery schedules are met.
• Collaborate closely with Supply, Demand, Commercial and Logistics teams.
• Handle customer queries and resolve any issues promptly and proactively.
• Maintain accurate records of transactions and customer interactions.
• Monitor stock levels and liaise with the warehouse team to manage inventory.
• Generate reports to track order progress and identify any potential delays.
• Ensure compliance with company policies and procedures in customer service operations.

Responsibilities

• Process customer orders accurately and on time.
• Coordinate with internal teams to meet fulfilment and delivery schedules.
• Resolve customer queries promptly and proactively.
• Maintain records of transactions and interactions.
• Monitor stock levels and liaise with warehouse on inventory.

Skills

Communication

Organisational skills

Attention to detail

Problem solving

Team collaboration

Excel

Power BI

Microsoft Dynamics

Tools

Power BI

Microsoft Dynamics

Excel

Job description

As a Customer Service Coordinator in the FMCG industry, based in Leigh, you'll manage the day-to-day processing of customer orders and ensure smooth communication between teams to meet customer needs. This role helps the business run efficiently by keeping everything organised and ensuring clients receive excellent service.

Client Details

This role is with a company in the FMCG industry, located in Leigh.

Description

• Process customer orders accurately and in a timely manner.
• Coordinate with internal teams to ensure order fulfilment and delivery schedules are met.
• Collaborate closely with Supply, Demand, Commercial and Logistics teams.
• Handle customer queries and resolve any issues promptly and proactively.
• Maintain accurate records of transactions and customer interactions.
• Monitor stock levels and liaise with the warehouse team to manage inventory.
• Generate reports to track order progress and identify any potential delays.
• Ensure compliance with company policies and procedures in customer service operations.

Profile

• Experience in Customer Service, Supply Chain or order processing/management, ideally within the FMCG sector (not essential)
• Strong communication and organisational skills.
• Passionate about delivering a great customer service.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work collaboratively with internal teams.
• Comfortable using systems and technology, with strong Excel skills and experience of Power BI or Microsoft Dynamics would be beneficial but is not essential.

Job Offer

• Competitive salary with opportunity for annual bonus.
• Pension contributions matched up to 10%.
• Free parking.
• Life assurance and ill-health provision access.
• Fixed‑term contract offering a stable role in Leigh.
• Opportunity to work within the busy FMCG industry.

We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.