Business Account Coordinator

Valeo Foods UK; Lancashire; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Matched pension up to 10%

Death in service

Cycle to work scheme

Retailer discount platform

Staff discount

Job summary

Valeo Foods UK is seeking a Business Account Coordinator to deliver an end-to-end service to our customers. You’ll manage sales orders from receipt to dispatch, liaising with customers and internal stakeholders to ensure service levels are met and exceeded.

In this fast-paced FMCG environment you’ll collaborate with production planning, warehousing, distribution, invoicing and 3PL partners to ensure smooth order fulfilment and a consistently high-quality customer experience. Hybrid in Blackpool.

Qualifications

• Previous experience in a Customer Services role, ideally within FMCG or food manufacturing.
• Confident using ERP systems and Microsoft Office applications.
• Experience of working with high-volume orders, EDI and multiple stakeholders.
• Exposure to continuous improvement initiatives is desirable.

Responsibilities

• Manage sales orders from receipt to dispatch.
• Liaise with customers and internal stakeholders to meet and exceed service levels.
• Collaborate with production planning, warehousing, distribution, invoicing and 3PL partners to ensure smooth order fulfilment.
• Contribute to delivering a consistently high-quality customer experience.

Tools

ERP systems

Microsoft Office

EDI

Job description

Company Description

At Valeo Foods UK we bring together a family of much-loved UK food brands supported by the scale and ambition of a global investment partner. From Kettle’s bold crunch to Rowse’s natural sweetness, through to Matthew Walker and Barratt Sweets, our portfolio blends heritage, craft and category-leading innovation.

Alongside our branded portfolio, we are also one of the UK’s largest suppliers of private label products, partnering with major retailers to deliver quality and category expertise that meets the needs of millions of households every week.

As a business, we’re on a journey of transformation. We’re strengthening our operations, driving quality and investing in our people. It’s an exciting, fast-moving environment where heritage meets new thinking, and where every colleague contributes to shaping the future of food across the UK.

Join us and play your part in building the next chapter of some of Britain’s most loved brands.

Job Description

We’re looking for a Business Account Coordinator (9 months FTC) to deliver a best‑in‑class, end‑to‑end service to our customers. Acting as a true customer champion, you’ll manage sales orders from receipt to dispatch, liaising closely with customers and internal stakeholders to ensure agreed service levels are met and exceeded.

This is a fast‑paced role within an FMCG food manufacturing environment, where accuracy, communication and a proactive mindset are key. You’ll work cross‑functionally with production planning, warehousing, distribution, invoicing and 3PL partners to ensure smooth order fulfilment and a consistently high-quality customer experience.

Location

Blackpool (hybrid)

Contract

FTC (9 months)

About The Role

We’re looking for a Business Account Coordinator (9 months FTC) to deliver a best‑in‑class, end‑to‑end service to our customers. Acting as a true customer champion, you’ll manage sales orders from receipt to dispatch, liaising closely with customers and internal stakeholders to ensure agreed service levels are met and exceeded.

This is a fast‑paced role within an FMCG food manufacturing environment, where accuracy, communication and a proactive mindset are key. You’ll work cross‑functionally with production planning, warehousing, distribution, invoicing and 3PL partners to ensure smooth order fulfilment and a consistently high-quality customer experience.

What we’re looking for

Experience & Knowledge

• Previous experience in a Customer Services role, ideally within FMCG or food manufacturing
• Confident using ERP systems and Microsoft Office applications
• Experience of working with high-volume orders, EDI and multiple stakeholders
• Exposure to continuous improvement initiatives is desirable

Skills & Behaviours

• Strong customer focus, with the ability to build long‑lasting relationships
• Highly organised with the ability to prioritise and manage deadlines effectively
• Clear and confident communicator, both internally and externally
• Proactive problem‑solver with good decision‑making skills
• Collaborative team player who thrives in a fast‑moving environment
• Positive, adaptable and open to change

Additional Information

• 37.5 hours a week (hybrid working)
• Excellent Career Opportunities
• Matched pension scheme up to 10%
• Death in service
• Cycle to work scheme
• Retailer discount platform
• Staff discount
• And plenty more!