Customer Service Coordinator

R&J Flooring Supply; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hardwood flooring distribution is on the lookout for a detail-oriented Customer Service Coordinator. This role is pivotal in supporting the customer service team by managing daily interactions, coordinating sample requests, and ensuring smooth order management. The ideal candidate will possess excellent communication skills and a proactive approach, thriving in a fast-paced, team-oriented environment. Join a company dedicated to innovation and quality, where your contributions will directly impact customer satisfaction and operational efficiency. This is a fantastic opportunity to grow professionally while making a meaningful difference in a supportive workplace.

Benefits

401(k) matching

Dental insurance

Health insurance

Paid time off

Opportunity for advancement

Qualifications

• Proven experience in customer service or coordination role, ideally in distribution.
• Strong organizational and multitasking abilities with attention to detail.

Responsibilities

• Serve as the primary point of contact for customer inquiries and support.
• Coordinate sample requests and assist in managing orders efficiently.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Communications

Tools

CRM Software

Microsoft Office Suite

Monday.com

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

Company Overview: We are a leading hardwood flooring distributor, dedicated to delivering premium products and exceptional service to our clients. With a strong reputation for quality and innovation, we aim to create seamless experiences for our customers through expert support and efficient operations.

Position Summary: We are seeking a detail-oriented and proactive Customer Service Coordinator to support our customer service team. This individual will be responsible for handling daily customer interactions, coordinating sample requests, and ensuring smooth order management processes. The ideal candidate is an excellent communicator with strong organizational skills who thrives in a team-oriented environment.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, providing timely and accurate responses.
• Coordinate sample requests, ensuring proper tracking and delivery.
• Assist in managing orders, including processing, tracking, and resolving any discrepancies.
• Collaborate with the sales, logistics, and operations teams to address customer needs and ensure a seamless experience.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Monitor and report on customer service metrics to identify areas for improvement.
• Handle customer issues and escalate complex problems to management as needed.

Qualifications:

• Proven experience in a customer service or coordination role, preferably in distribution or manufacturing.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational and multitasking abilities, with keen attention to detail.
• Proficiency in CRM software (experience with Monday.com is a plus) and Microsoft Office Suite.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Bachelor’s degree in Business Administration, Communications, or a related field (preferred).

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact within a growing company.