Mobile Customer Service Coordinator

Bennett And Game Recruitment; London; On-site; GBP 31,000; Full time

Job summary

A leading company in the Private Plant, Construction, and Civils Utilities sector is seeking a Mobile Customer Service Coordinator. This role involves managing customer relationships, conducting site visits, and ensuring excellent service delivery. Candidates should have strong customer service skills, a valid UK driving license, and experience in a customer-facing role.

Benefits

Company Van + Fuel Card

25 days holiday

Company Pension

Staff Discount Programme

Employee Assistance Programme

Life Insurance

Qualifications

• Previous experience in a Customer Service environment is necessary.
• Full UK driving license is essential.

Responsibilities

• Attend relevant meetings to understand stakeholder plans.
• Coach workforce on providing great customer service.
• Carry out customer site visits to ensure works are complete.

Skills

Customer Service Skills

Confident in dealing with difficult situations

Proficient in Microsoft Office

Job description

A fantastic opportunity to join the souths largest Private Plant, Construction, and Civils Utilities company covering a patch of key customers visiting sites and managing relationships.

Patches covered: Croydon, Mitcham, Weybridge, Balham, Feltham and Teddington with occasional visits for meetings at the company head office towards Welwyn.

Mobile Customer Service Coordinator Position Overview

• Attend relevant meetings to understand community/stakeholder plans and work activities planned ahead.
• Coach operative workforce on how to provide 'great' customer service.
• Carry out customer site visits on "push" days and at "end of works" to ensure internal works and reinstatement works are complete and satisfactory.
• Support all reinstatement and internal works complaints and enquiries.
• Attend customer appointments ensuring vulnerable customers are identified and damages are recorded.
• Refer technical enquiries to appropriate supervisors, following up to ensure satisfactory closure.
• Contact all 'off-gas' customers who generated enquires to check gas has been restored.
• Track and trend site visits/customer complaints to identify customer service patterns and assist with the development of customer training programmes to address any areas highlighted.
• Present monthly customer updates to operational staff as required (team talks, presentations, reports).
• Attend customer training days to support the client.

Mobile Customer Service Coordinator Position Requirements

• Previous experience in a Customer Service environment with strong Customer Service Skills
• Confident in dealing with difficult situations
• Proficient in the use of all Microsoft Office (Word, Excel, Power Point and Outlook)
• Full UK driving license - Essential

Mobile Customer Service Coordinator Position Remuneration

• Salary - £31,000.00
• Monday to Friday (7am-4pm)
• Company Van + Fuel Card
• 25 days holiday
• Company Pension
• Staff Discount Programme
• Employee Assistance Programme
• Life Insurance

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.