Customer Service Coordinator

Fawkes and Reece; City Of London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A reputable home builder is seeking a Customer Service Coordinator to oversee customer queries after new property purchases. This key role involves managing customer relationships and ensuring outstanding service while coordinating repairs and logging defects. Ideal candidates will have experience in the construction sector and demonstrate excellent organizational and communication skills.

Benefits

Competitive salary + annual Bonuses

Company pension scheme

Private medical insurance

Additional employee benefits and career development opportunities

Qualifications

• Previous experience in customer service or coordination in housebuilding/construction.
• Strong knowledge of new build homes and NHBC standards.
• Able to work independently and part of a team.

Responsibilities

• Handling customer enquiries via phone, email, and face-to-face.
• Identifying and logging defects; scheduling repairs.
• Maintaining CRM system with customer interactions.

Skills

Organisational skills

Communication skills

Customer-focused

Problem-solving

Job description

Location: City of London
Salary: £33K- £37K per Year
Contract: Permanent
Type: Full Time

Are you an experienced Customer Service Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in East London, is hiring for a Customer Service Coordinator to join their busy and growing team.

Location: East London
Position: Customer Service Coordinator
Industry: House building / Construction / Property Development

Job Overview:

As a Customer Service Coordinator, you will report directly to the Customer Service executive and play a key role in supporting customers after the purchase of their new property. You will be the first point of contact for customer queries, coordinating repairs, logging defects, and ensuring timely resolution's while delivering outstanding service.

Key Responsibilities:

• Handling customer enquiries via phone, email, and face-to-face interactions
• Identifying and logging defects, booking engineers or specialist subcontractors as required
• Managing and monitoring the central customer service email inbox
• Maintaining and updating the company CRM system with customer interactions and job updates
• Scheduling and coordinating works with engineers and subcontractors
• Closing completed jobs and ensuring all follow-ups are resolved
• Processing purchase order invoices
• Building and maintaining strong relationships with subcontractors and service partners
• Ensuring high standards in line with NHBC guidelines and customer expectations

Candidate Requirements:

• Previous experience in a customer service or coordination role within the housebuilding or construction sector
• Strong knowledge of new build homes and NHBC standards
• Excellent organisational and communication skills
• Customer-focused, proactive, and able to work independently
• A team player with a positive, problem-solving attitude

Benefits Package:

• Competitive salary + annual Bonuses
• Company pension scheme
• Private medical insurance
• Additional employee benefits and career development opportunities

Apply Now:

Interested in this Customer Service Coordinator job in East London?
Contact Max Davies directly at 07545 438316 or apply via the link provided.