Customer Service Coordinator - Hybrid

Office Angels; London; Hybrid; GBP 26,000; Full time

Job summary

A leading tech company in the UK seeks a Customer Service Coordinator to provide support to clients through Zendesk and collaborate with various stakeholders. The role is hybrid, requiring 2-3 days in the office, and offers structured training with opportunities for advancement.

Benefits

Modern office near East Croydon Station

Weekly team lunches and regular social events

Opportunity for structured training and advancement

Qualifications

• Ability to work under pressure and respond to queries efficiently.
• Experience in customer support and handling complex cases.
• Strong IT skills, including proficiency in Microsoft Office.

Responsibilities

• Support clients with queries and requests via Zendesk.
• Communicate with stakeholders regarding various issues.
• Operate in a fast-paced environment addressing different topics.

Skills

Communication

Problem Solving

Team Collaboration

Discretion

Customer Service

Administration

Education

Graduate-level education or equivalent

Tools

Excel

Word

Job description

Customer Service Coordinator - Hybrid

Location: East Croydon

Employment Type: Full Time - Permanent

Salary: £25,400

Working Hours: Monday to Friday, 09:00 AM to 05:00 PM

Work Arrangement: Hybrid (2-3 days in the office)

Start Date: ASAP

You will work for our client, a tech-leading, award-winning company, as a Customer and Client Support Specialist.

About the Role:

• Support clients with queries and requests via Zendesk.
• Communicate with stakeholders across the company regarding issues.
• Operate in a fast-paced, multi-faceted environment addressing various topics.

About You:

• Ability to work efficiently under pressure, responding to queries in excellent written English across various cases.
• Experience in a customer support role with a passion for problem-solving and exceeding expectations.
• Team player capable of collaborating with different departments and systems to find solutions.

Benefits:

• Modern office located near East Croydon Station with a hybrid working model.
• Opportunity to work at one of the UK's top startups with structured training and potential for advancement.
• Weekly team lunches and regular social events.

Skills Required:

• Proficiency in English, both written and verbal, with excellent communication skills.
• Ability to work under pressure and meet deadlines.
• Discretion and sensitivity in handling complex cases.
• Professional attitude, hardworking, and willing to go above and beyond.
• Previous customer-facing experience, including telephone support.
• Administrative experience is desirable but not essential.
• Graduate-level education or equivalent.
• Strong IT skills, including proficiency in Excel and Word.

If interested, please apply today or share with someone who might be suitable.

Contact: [e-mail]

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