Customer Service Coordinator

Fawkes & Reece London; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Fawkes & Reece London is recruiting a Customer Service Coordinator for a housing developer, based at the head office in Hackney. This is a 3-month contract requiring experience with defect management to hit the ground running.

Duties include taking calls from homeowners, coordinating repairs for new build properties, logging defects and reporting to the customer service manager, while working closely with a team of coordinators.

Responsibilities

• Taking calls from home owners
• Providing excellent customer service and rectifying any issues
• Booking operatives in to carry out repairs in new build properties
• Managing the system
• Logging defects & closing them off once completed
• Working closely with a team of coordinators
• Reporting in the customer service manager

Job description

My client are a housing developer who are looking for a Customer Service Coordinator to join them to be based their their head office in Hackney. As this is a 3 months contract position they are looking for someone with experience with defect management so you are able to hit the ground running

Day to day duties:

• Taking calls from home owners
• Providing excellent customer service and rectifying any issues
• Booking operatives in to carry out repairs in new build properties
• Managing the system
• Logging defects & closing them off once completed
• Working closely with a team of coordinators
• Reporting in the customer service manager