Customer Service Coordinator

Fawkes and Reece; Greater London; On-site; GBP 26,000 - 28,000; Full time

Job summary

Our client, a housing developer based in Hackney, is looking for a Customer Service Coordinator for a 3-month contract. You will take calls from homeowners, provide high-quality customer service, and arrange repairs with operatives for new build properties.

Reporting to the customer service manager, you will log defects, manage the system, and work closely with fellow coordinators to ensure timely resolutions.

Qualifications

• Experience with defect management in housing or construction sectors.
• Excellent communication and problem-solving skills.
• Ability to coordinate repairs and booking of operatives.
• Based in Hackney head office and available for a 3-month contract.

Responsibilities

• Taking calls from homeowners
• Providing excellent customer service and rectifying issues
• Booking operatives for repairs in new build properties
• Managing the system
• Logging defects and closing them
• Working closely with a team of coordinators
• Reporting to the customer service manager

Skills

Defect management

Customer service

Call handling

Coordination

Tools

CRM software

Job description

Reference: ZG/1625_1790065714
Posted: September 22, 2026

My client are a housing developer who are looking for a Customer Service Coordinator to join them to be based their their head office in Hackney. As this is a 3 months contract position they are looking for someone with experience with defect management so you are able to hit the ground running

• Taking calls from home owners
• Providing excellent customer service and rectifying any issues
• Booking operatives in to carry out repairs in new build properties
• Managing the system
• Logging defects & closing them off once completed
• Working closely with a team of coordinators
• Reporting in the customer service manager