Customer Service Coordinator

Countryside Partnerships PLC; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to join their Exeter team. In this role, you will be the vital link between customers, technicians, and subcontractors, ensuring that service cases are resolved efficiently and effectively. With a commitment to integrity and quality, this company fosters a supportive environment where your contributions are valued. You'll enjoy comprehensive benefits, including generous holiday options and a pension plan, while being part of a team dedicated to building sustainable communities and enhancing customer satisfaction. Join this forward-thinking firm and help shape the future of housing.

Benefits

28 days holiday plus UK Bank Holidays

Pension with Legal & General

Paid volunteer days

Training and support for career growth

Qualifications

• Experience in customer service roles, handling concerns via phone and email.
• Ability to appoint contractors for snagging and defects.

Responsibilities

• Liaise with customers, partners, and subcontractors to resolve service cases.
• Ensure timely completion of customer service requests within SLA.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Cornwall South West, at our Exeter office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.

Finally, let’s tell you a bit more about us...

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.

Benefits

Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

With 2 paid volunteer days a year, you can give back to communities and charities.

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.